Sales & Operations Executive

Inspire Mum & Baby is Singapore’s leading movement, therapy and education centre, supporting women, babies, children and healthy ageing through every stage of life.

We are looking for a Sales & Operations Executive who is confident with people, commercially driven and passionate about health and wellness.

This is a hands-on role combining sales, customer service, centre operations and wellness services . You will work closely with customers to understand their needs, recommend suitable programmes and packages, follow up on enquiries and trials, and help convert opportunities into long-term customers.

For the right candidate, training will also be provided in selected wellness services and treatments offered through our Women & Children Therapy Centre.

Key Responsibilities

Sales & Customer Conversion

• Respond promptly to new enquiries via WhatsApp, phone, email, social media and other channels.
• Follow up actively with leads, trial customers and past customers to drive conversion.
• Understand customers' needs and recommend suitable swimming, fitness, wellness, therapy and educational programmes.
• Present and recommend appropriate packages and membership options.
• Follow up after trials, consultations and treatments to encourage package conversion.
• Support package renewals, upgrades and cross-selling across our different services.
• Re-engage inactive and past customers where appropriate.
• Work towards individual and centre sales targets.
• Maintain accurate records of leads, follow-ups, conversions and sales activities.

Wellness Services & Client Experience

• Support the operations of our Women & Children Therapy Centre and wellness services.
• Assist with client consultations and basic assessments within the scope of training provided.
• Be trained to perform selected non-clinical wellness treatments and services where appropriate.
• Explain programmes and treatment packages clearly to customers.
• Recommend suitable follow-up programmes based on established centre protocols.
• Ensure customers receive a professional, warm and consistent experience from enquiry through treatment and follow-up.

Centre Operations & Customer Service

• Manage bookings, appointments, payments, rescheduling and general customer enquiries.
• Support the smooth day-to-day operations of the centre.
• Coordinate customer schedules with coaches, instructors and therapists.
• Assist with customer flow, room preparation and general centre readiness.
• Handle customer concerns professionally and work with the team to resolve issues.
• Ensure customer information and bookings are accurately maintained in our systems.
• Support centre events, promotions, open houses and other sales activities when required.

What We're Looking For

• Experience in sales, customer service, retail, wellness, beauty, fitness, healthcare, hospitality, enrichment or a related service industry is preferred.
• Comfortable speaking with customers and recommending or selling services and packages.
• Sales-oriented with the confidence to follow up, ask for the sale and work towards targets.
• Warm, personable and able to build trust with customers.
• Strong communication and interpersonal skills.
• Organised and able to manage multiple enquiries, bookings and follow-ups.
• Comfortable working in a hands-on, fast-paced small-team environment.
• Able to use WhatsApp, digital booking systems and basic office applications.
• Interest in women's health, fitness, wellness, swimming or family services is an advantage.
• Training will be provided for our programmes, systems and selected wellness services.
• Must be able to work on weekends.

Who Would Suit This Role?

This position may suit someone who has previously worked as a:

• Sales Executive
• Customer Service Executive
• Retail Sales Consultant
• Wellness Consultant
• Beauty / Aesthetic Consultant
• Fitness Membership Consultant
• Clinic / Healthcare Customer Service Executive
• Front Desk & Sales Executive

You do not need to come from a therapy background. We are more interested in finding someone who is good with people, proactive with follow-ups, comfortable with sales and willing to learn our wellness services.

What We Offer

• Basic salary with sales incentives / commission
• Training in our programmes, services and selected wellness treatments
• Opportunity to work across the fitness, swimming, wellness and therapy sectors
• Exposure to both Inspire Mum & Baby and Women & Children Therapy Centre services
• A varied role where your performance has a direct impact on business growth
• Opportunities for greater responsibilities as the role develops

Employment Type: Full-Time Work Schedule: 5-day work week, including weekends Location: Singapore – Bendemeer / Tanjong Katong