Customer Service Advisor

Customer Service Advisor

Location: Reading (Hybrid – 2 days per week in the office) Salary: £28,000 Permanent

We are working with a well-established and innovative business looking for a proactive and customer-focused Customer Service Advisor to join its team in Reading.

This is a fantastic opportunity for someone who enjoys helping customers, resolving queries and building positive relationships. You will act as a first point of contact for a varied customer base, ensuring enquiries are handled efficiently and customers receive a consistently high level of service.

Key Responsibilities

• Provide first-line customer support via telephone, email and written correspondence.
• Manage customer enquiries from initial contact through to resolution.
• Process customer requests accurately and within agreed service levels.
• Provide advice and guidance on company products and services.
• Maintain accurate records of customer interactions using CRM and internal systems.
• Identify opportunities to promote additional products and services where appropriate.
• Work closely with internal departments to ensure customer queries are resolved effectively.
• Support customer campaigns, surveys and outbound communications when required.

About You

• Previous experience in a customer service or customer-facing role.
• Excellent verbal and written communication skills.
• A professional and confident telephone manner.
• Strong organisational skills and the ability to manage multiple priorities.
• Good IT skills, including Microsoft Office and web-based systems.
• Strong problem-solving skills and attention to detail.
• The ability to remain calm and professional when handling challenging situations.
• A proactive, self-motivated approach and willingness to learn.
• A genuine passion for customer satisfaction.

The Package

• Salary of £28,000.
• Hybrid working – 2 days per week in the Reading office.
• 25 days' annual leave plus bank holidays.
• Option to purchase/add up to 5 additional unpaid leave days.
• £300 annual lifestyle allowance.
• Competitive pension scheme, with employer matching up to 10%.