Customer Care Officer (Backline)
Must-have:SAP
Order Management
- Receive customer order requests via phone, Zalo and email, and process them in SAP for three product segments: Cement (B2B & B2C), Drymix and Conwood.
- Create and follow up Sales Orders and Delivery Orders; support and encourage customers to self-create and update their orders on the INSEEConnect portal.
- Handle special orders —...
Education
- College or University degree, preferably in Business Administration, Economics, Commerce or Logistics.
Experience
- Minimum 2 years of experience in Customer Service, Customer Care, Order Management, Sales Administration or Delivery Coordination.
- Experience processing orders in an ERP system; SAP experience (SD / Order-to-Cash • module) is an advantage.
- Experience in credit control, credit release or...