Chief Operating Officer

About the company

INQBAYTOR TECHNOLOGIES PTE. LTD. is seeking a visionary, strategic, and execution-focused Chief Operating Officer (COO) to lead our global operations, scale our engineering and product delivery, and drive the expansion of our next-generation travel technology ecosystems.

As a prominent travel tech innovator, Inqbaytor empowers global distribution through advanced SaaS products, low-cost carrier APIs, and New Distribution Capability (NDC) solutions, powering massive platforms like Ticket Gadget and Crazy Jets. Operating across Singapore, Australia, and Sri Lanka, the COO will bridge strategic corporate vision with seamless tactical execution, ensuring organizational agility, financial health, and operational excellence across all regional offices.

Your tasks

Strategic Leadership & Operations Management

• Scale Global Operations: Oversee day-to-day administrative, technical, and operational functions across multinational hubs, aligning workflows with enterprise goals.
• Execute Business Strategy: Partner closely with the CEO and executive board to translate corporate vision into measurable, highly actionable operational strategies and performance metrics (KPIs/OKRs).
• Drive Process Automation: Audit and optimize cross-departmental workflows, implementing modern operational tools to increase speed, efficiency, and resource allocation.

Product, Engineering & Delivery Governance

• Tech Ecosystem Oversight: Collaborate with engineering and product leaders to ensure the high-availability infrastructure of B2B/B2C SaaS products, white-label services, and travel APIs meets global enterprise SLAs.
• Agile Project Delivery: Drive operational discipline within engineering and product development cycles, ensuring timely product rollouts and updates.

Commercial Operations & Partnerships

• Commercial Infrastructure: Ensure commercial pipelines (airline integrations, B2B agent onboarding, customer support workflows) operate with minimal friction.
• Vendor & Provider Management: Manage operational relationships with major technology providers, global distribution systems (GDS), and aviation partners to secure optimal delivery terms.

Financial Governance & Talent Development

• Budgeting & Cost Efficiency: Maintain strict P&L oversight alongside the finance team, identifying cost-saving opportunities and optimizing resource utilization.
• Cross-Border Culture & Leadership: Foster a high-performance, inclusive corporate culture across global offices, driving recruitment, retention, and leadership development.

Requirements

Required Qualifications & Experience

• Proven Executive Leadership: 8+ years of executive leadership experience (COO, VP of Operations, or equivalent), ideally within a high-growth B2B SaaS, FinTech, or Travel Tech (OTA/Aviation/GDS) environment.
• Scale-Up Expertise: Demonstrated success in scaling operations from early/mid-stage growth to international maturity, navigating complex multinational compliance and corporate structures.
• Technical Literacy: Strong understanding of cloud-based product delivery pipelines, API ecosystems, and agile software development life cycles (SDLC).
• Strategic & Data-Driven: Exceptional analytical skills with a proven track record of using data to optimize corporate workflows, manage risk, and forecast growth.
• Academic Background: Bachelor’s or Master’s degree in Business Administration, Information Technology, Engineering, or a related field.