Senior IT Support Engineer - ING487

At INGOT, we believe in building high-performing teams where everyone is in the right seat – not just filling a role, but thriving in it. Our approach emphasizes in getting the right people in the right positions to drive business growth and success.

Here’s what that means for YOU:

You’ll excel at what you do because you’re in a role that aligns with your skills and passions

You’ll be aligned with our core values - High Ethics, Commitment and Innovation – we’re looking for team members who get it, want it, and have the capacity to do it

We want you to thrive in an environment where your contributions matter, and you can make an impact on our mission.

If you’re a high-energy, results-driven professional who’s ready to take on a role that matches your expertise and values, we’d love to connect! Check out the details below and see if this is the right fit for you.

Purpose of Role/Summary:

The Senior IT Support Engineer provides technical assistance and support across hardware, software, networks, and other IT systems. This role is responsible for troubleshooting technical issues, maintaining smooth daily IT operations, and supporting employees with their technology needs. It offers an excellent opportunity to develop foundational IT skills and gain hands-on experience in a dynamic and collaborative environment.

Main Activities and Responsibilities:

Provide first-line technical support for hardware, software, and network issues

Install, configure, and maintain computer systems, applications, and IT equipment

Manage and resolve help desk tickets in a timely manner

Set up new hardware and software for end users

Administer Microsoft Office 365 (Outlook, Teams, OneDrive, SharePoint, license management)

Perform system backups and assist with data security and recovery

Manage user accounts, permissions, and access controls

Document troubleshooting steps and system configurations

Support IT projects and ensure systems are regularly updated

Maintain inventory of IT equipment and software

Assist with various IT-related tasks as needed

Provide support for other IT-related tasks and projects as needed

Any other duties relevant to the role

Required Skills & Experience:

Experience with Microsoft Office 365 administration and troubleshooting

Basic knowledge of hardware, Windows/macOS, and common applications

Understanding of networking concepts (IP, DNS, DHCP)

Strong troubleshooting and problem-solving skills

Clear communication skills, especially with non-technical users

Ability to manage multiple tasks and work under pressure

Good organizational and time management skills

Familiarity with remote support and ticketing systems (a plus)

Microsoft 365 certification (Fundamentals or higher) — required

Bachelor’s degree in IT, Computer Science, or related field

Prior IT support or help desk experience is a plus

Eagerness to learn and take on new responsibilities

Further Info:

Working hours are 09:00 – 18:00 Monday to Friday

The role is in Limassol, Cyprus

Friendly and fun working environment

23+ days annual leave entitlement (Cyprus)

Flexitime

A competitive compensation package which includes great benefits

Paid on-call rota — one week per person per month