Implementation Manager - Integrator

Main functions to be developed in the position:

• Engineering team leadership Coordinate and supervise the team of engineers, technicians, and specialists; assign activities and projects; monitor performance, productivity, and training needs.
• IT infrastructure solution design Design and validate LAN/WAN, Wi-Fi, IP telephony, servers, firewalls, security, and structured cabling solutions, ensuring technical viability, scalability, and security.
• Project implementation supervision Coordinate installations, configurations, migrations, and commissioning of projects; ensure compliance with scopes, timelines, costs, and established technical standards.
• Network and security administration Supervise the operation of switches, routers, VLAN, VPN, links, Wi-Fi, monitoring, and firewalls; coordinate security policies, access, and incident response related to infrastructure.
• Server and platform administration Supervise physical and virtual servers, storage, backups, and infrastructure services; coordinate maintenance, updates, migrations, and disaster recovery.
• Telephony and communications supervision Coordinate the implementation and support of IP telephony, PBX, extensions, SIP trunks, and communication solutions; supervise incident response and resolution.
• Structured cabling supervision Validate designs, materials, installation, labeling, testing, and certification of structured cabling, ensuring compliance with standards and best practices.
• Installation and configuration of CCTV solutions with brands such as Avigilon, Axis, Pelco, Hikvision etc.
• Zendesk administration Manage and supervise the Zendesk platform for the registration, tracking, assignment, prioritization, and handling of incidents and service requests; ensure compliance with SLA and response and resolution times.
• Help desk management and indicators Supervise the ticket backlog, incident escalation, response, and resolution times; generate service reports and indicators to identify trends, recurring problems, and improvement opportunities.
• Technical-commercial support and continuous improvement Support the commercial area in surveys, proposals, and solution definition; establish technical procedures and standards; supervise documentation, operational continuity, and continuous improvement actions.

Note: 'Customer service visits' are considered a mandatory activity.

-Requirements-

• Minimum education: Higher education - Bachelor's degree
• 5 years of experience
• Languages: English
• Age: between 25 and 35 years
• Knowledge: Coordination capacity, Team management, Leadership, Infrastructure, Engineering, Supervision, Solution design
• Driver's licenses: C
• Availability to travel: Yes
• Keywords: lider, jefe, gerente, manager, director, chief, lead, jefatura, regente