Automation Analyst IS-97217

Role: Automation Analyst Job Requisition Number: IS-97217 Job Level: 6 to 9 yearsof relevant experience (L3) Location: Singapore

Key Responsibilities:

Automation & Engineering

• Develop, enhance, test, and maintain automationscripts, workflows, dashboards, and operational utilities.
• Translate operational requirements into practicalautomation solutions that reduce manual intervention and improve consistency.
• Integrate scripts and workflows with monitoring,observability, ITSM, and related operational platforms where required.

Monitoring & Observability

• Implement, configure, and maintain enterprisemonitoring and observability platforms covering infrastructure, applications,logs, and capacity.
• Create and enhance dashboards, alerts, thresholds,service views, reports, and basic anomaly detection configurations.
• Analyse alert patterns and implement tuning andnoise-reduction improvements without compromising monitoring coverage.
• Support onboarding of systems and applications intomonitoring platforms and validate data quality, coverage, and alert routing.

Operational Support & Analysis

• Monitor system health, performance, availability, and capacity indicators and investigate abnormal conditions.
• Perform technical troubleshooting for alerts, incidents, failed jobs, integrations, and monitoring gaps, escalating complex issues with clear evidence.
• Support incident, problem, and change activities, including impact analysis, implementation checks, validation, and post-change monitoring.
• Review monitoring, backup, logging, and related operational configurations to confirm that required controls are correctly implemented.

Key Requirements:

Competencies

• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to work independently on defined deliverables and collaborate effectively across teams.
• Clear communication, stakeholder coordination, andtechnical documentation skills.
• Organised, detail-oriented, proactive, and able tomanage multiple priorities.
• Ability to learn existing enterprise tools andprocesses quickly and deliver.

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or an equivalent discipline.
• Typically 3 to 5 years of relevant experience in automation, enterprise monitoring, observability, IT operations, or a related technical role.
• Demonstrable hands-on experience in scripting, monitoring configuration, dashboard or alert development, and operational support.

Technical Skills:

• Working knowledge of IT infrastructure, including Linux and Windows operating systems, networks, storage, and virtualization.
• Practical scripting experience in at least one language such as Python, PowerShell, or Shell scripting.
• Hands-on exposure to one or more monitoring or observability tools such as BMC Helix, ITSM Helix Remedy, Prometheus, Grafana, ELK, Dynatrace, or Splunk.
• Experience with dashboards, alert rules, event analysis, log analysis, integrations, and operational troubleshooting.
• Understanding of cloud concepts, DevOps practices, CI/CD, APIs, version control, or AIOps concepts is advantageous.