Implementer (Accounting Software)

About the role Implementer (Accounting Software) providing support to end users on enquiries via phone, email, and remote assistance. The role involves both on-site and off-site software technical assistance, troubleshooting and resolving issues, performing data migration works, and conducting product training to end users. Responsibilities Provide support to end users on enquiries to Accounting Software via phone/email/remote assistance

Provide both on-site/off-site software technical assistance, troubleshoot and resolve issues

Perform data migration works

Conduct product (Accounting Software) training to end users

Involve in ad-hoc projects, pre-implementation discussions

Resolve customer technical issues in a timely & professional manner

Requirements Possess at least a Diploma or relevant qualifications equivalent to the field

Minimum 3 years or above in the related field

Strong communication and interpersonal skills

Self-motivated and results driven

Focused and goal-oriented

Proactive team player with the ability to work independently

Ability to work under pressure in a fast-paced working environment

Responsible work attitude with a positive and cheerful personality