Customer Service Agent L1 (Tagalog Speaker)

Halo teman-teman area Daerah Khusus Ibukota Jakarta! Staffinc Group sedang membuka lowongan untuk posisi Customer Service Agent L1 (Tagalog Speaker).

📍 Lokasi: Kota Jakarta Selatan 💼 Tipe Pekerjaan: Kontrak 🎁 Benefit: BPJS TK, BPJS Kesehatan, Fasilitas Kerja

Deskripsi Pekerjaan

• Customer Interaction: Assist customers via live chat with product, order, and general inquiries.
• Order Processing: Assist with order placement, tracking, and cancellations.
• Problem Resolution: Resolve customer issues and escalate complex cases when needed.
• Product Knowledge: Maintain product knowledge to provide accurate information and recommendations.
• Customer Satisfaction: Deliver friendly, empathetic, and efficient customer service.
• Documentation: Accurately document customer interactions and follow up when needed.
• Customer Education: Educate customers on products, promotions, usage, and self-service options.
• Feedback Collection: Collect and report customer feedback to support service and product improvements.

Persyaratan Pekerjaan

• Male & Female (WNI)
• Proficient in English and Tagalog both written and verbal with proven language proficiency
• Prior experience in customer service for 1-2 years (specifically live chat)
• Able to work in shifts and adapt to a fast-paced environment
• Minimum of a bachelor degree
• Strong problem-solving skills to address customer issues and find effective solutions