Call Center Representative (Bilingual Voice Support Specialist)

Location: Colombia Work Mode: Remote BYOD (Bring Your Own Device) Department: Operations / Delivery Reports To: Team Leader

About Influx

Influx provides 24/7 on-demand customer service for world-class tech brands and digital platforms. Powered by a global, remote-first team, we deliver high-impact support solutions that help innovative companies scale.

About the Client:

Our client is a leader in the audio and in-store media tech space, delivering music streaming and sound management systems for businesses worldwide.

Role Summary:

We are looking for tech-savvy, bilingual (English/Spanish) Voice Support Agents to join our team. In this role, you will assist clients with streaming setup, hardware support, and service inquiries, delivering a professional customer experience over the phone.

Key Requirements

Core Must-Haves

• Language: Advanced English and Spanish fluency (B2+ or higher) with excellent verbal and written skills.
• Experience: Proven track record in voice-based customer support.
• Core Skills: Strong active listening, coachability, and ability to follow complex technical instructions.
• Work Setup: Quiet workspace with a dedicated noise-canceling headset.

Technical Hardware Specs (BYOD)

• OS: Windows 10 or higher (No Chromebooks, Macbooks or Linux).
• Processor: Intel Core i5 (10th Gen or higher) or equivalent.
• Memory: Minimum 8GB RAM.
• Internet: High-speed connection (minimum 50 Mbps download & upload).

Nice-to-Haves (Bonus Qualifications)

• Prior experience with Salesforce or similar CRM tools.
• Basic understanding of audio hardware (PA systems, speakers, amplifiers) or IoT systems.
• Familiarity with reading basic scripts or code snippets (Python, JavaScript, etc.).
• A passion for music and familiarity with streaming services like Spotify or Apple Music.

Key Responsibilities

• Handle inbound and outbound customer inquiries via voice channels.
• Troubleshoot technical issues regarding streaming solutions and audio hardware.
• Maintain accurate records and account updates in internal systems.
• Escalate complex technical tickets to internal teams as needed.

Why Join Influx?

• Growth: Continuous learning, upskilling, and guidance from an elite leadership team.
• Culture: A diverse, inclusive, and people-first workplace built on kindness and accountability.
• Perks: Performance-based incentives and exposure to cutting-edge audio tech.

Recruitment Safety Note: Influx never charges fees during the hiring process. All official emails come from the domain @influx.com.

Requerimientos

• Educación mínima: Universidad / Carrera técnica 1 año de experiencia
• Idiomas: Inglés
• Palabras clave: callcenter, teleoperador, telefonista, telephonist, telefonico, demostrador, feriante, viajante, agent, representative, agente, representante, apoyo, support, soporte, especialista