Shift Manager

We are looking for an energetic and responsible Shift Manager to support the daily operations of our outlet. You will take charge of assigned shifts, coordinate the service crew and ensure that daily operations run smoothly. You will also work alongside the team during busy periods while maintaining high standards of service, food safety and outlet cleanliness. What You'll Be Doing Take charge of outlet operations during assigned shifts

Coordinate crew deployment and assign daily duties

Ensure smooth and efficient service during peak periods

Supervise and support service and kitchen crew

Maintain high standards of customer service

Handle customer enquiries and resolve service issues when required

Monitor food preparation, product quality and service standards

Ensure proper food safety, hygiene and cleanliness procedures are followed

Assist with cashiering and cash reconciliation

Monitor stock levels and coordinate replenishment when required

Carry out opening and closing procedures

Complete basic shift records and operational reports

Train and guide new crew members

Ensure company policies and operational procedures are followed

Support the Outlet Manager with day-to-day outlet operations

Who We're Looking For Minimum GCE N/O-Level or equivalent Minimum 2 years of experience in F&B, fast food or outlet operations At least 1 year of supervisory or team-leading experience Able to lead, motivate and coordinate a team during daily operations Strong communication and interpersonal skills Responsible and confident in handling operational issues independently Able to work effectively in a fast-paced environment Customer-focused with good problem-solving skills Able to work rotating shifts, weekends and public holidays

Work Schedule Full-time position

5-day work week

Rotating morning and closing shifts

Weekend and public holiday shifts based on roster

Employee Benefits Staff meals provided Staff discounts Career progression opportunities Medical benefits