Floor Manager
About the company
Do you have a 360° vision of the hospitality and gaming industry, a leader's mindset, and the ability to orchestrate a high-adrenaline operation? This is your opportunity to take strategic and operational control of one of the most dynamic venues in the heart of Polanco, CDMX.
Your tasks
We are looking for a Floor Manager passionate about excellence, capable of merging business strategy with impeccable execution on the Casino floor, guaranteeing a memorable, safe gaming experience under strict legal compliance.
What will be your main mission? To be the field leader and the key piece to transform the company's strategic vision into impeccable operational execution. You will be responsible for the comprehensive supervision of the venue during each shift, ensuring profitability, gaming integrity, and maximum customer satisfaction (with a special focus on VIP clients).
- Personnel under your charge (Situational Leadership):
You will directly lead and coordinate area heads:
Slots (Machines) and Gaming Tables Food and Beverage Area (Waiters / Kitchen / Warehouse)
-Your Key Responsibilities (360° Vision) Comprehensive Control and Operation: Supervision of openings/closings, cash flows, cash counts, authorization of major prizes, and daily metric control (Drop, Win, Hold).
***Strict Regulatory Compliance: Mastery and rigorous application of SEGOB, STPS guidelines, local regulations, and Anti-Money Laundering (AML) protocols.
Customer & VIP Experience: Expert resolution of incidents, floor mediation, and execution of loyalty strategies for high-value clients.
Talent Management: Performance evaluation, constant feedback, detection of training needs, image control, and fostering an excellent work environment.
Requirements
-Requirements we are looking for in you Academic Background: Bachelor's degree or completed technical studies in Administration, Accounting, Finance, Industrial Engineering, or related fields (or verifiable equivalent experience leading and managing operations).
Solid Experience: Minimum 2 to 3 years of experience in operational leadership and control positions within the hospitality, entertainment, or casino industry (indispensable knowledge of warehouse management, inventories, or mass process control).
Indispensable Technical Knowledge Regulations of the Ley Federal de Juegos y Sorteos.
Casino Management Systems (Management Systems for Slots and Tables).
AML protocols and Civil Protection regulations.
Soft Skills that make the difference Situational Leadership: Ability to direct from operational teams to specialized technicians with empathy and firmness.
Decision Making under Pressure: Agile resolution of operational or technical crises on the floor.
Assertive Communication: Being the natural and effective bridge between Senior Management and the operational base.
Analytical Thinking: Ability to read metrics and adjust operations in real time to maximize profitability.
-Requirements- Minimum education: Higher education - Bachelor's degree 3 years of experience Languages: English Age: between 27 and 55 years Knowledge: Adherence to or compliance with standards, Dynamism, Team management, Business strategy, Personnel management, Operations, Vision Keywords: leader, jefe, gerente, manager, director, chief, lead, jefatura, regente
What we offer
Competitive salary, option for a permanent contract, possibility of growth.
Statutory benefits.
Stability, professional development plan, and a challenging and stimulating work environment.
How to apply
Are you ready for the challenge? If you have the profile and want to lead an operation, we want to meet you!
Other
What do we offer? Work zone: Polanco, Ciudad de México. </body>