Transport Customer Service (CS)

Company: Infiniti Marine Pte Ltd Location: Jurong Port Working Days: 5-day work week About the Role Join Infiniti Marine Pte Ltd , a growing player in the marine and port services industry. As an Transport CS , you will play a key role in ensuring smooth port and logistics operations by coordinating with internal teams, external partners, and customers. This role is ideal for someone who enjoys a fast-paced operational environment and hands-on problem solving. Job Description Coordinate port operations (include stevedore, stuffing/unstuffing, forklift, internal railing etc. Prepare and provide quotations to customers in a timelymanner Respond to customers’ enquiries and emails professionally Prepare and process billings and operational documentation Ensure all port and shipment-related documents are accurate, complete, and properly maintained Sort, file, and maintain operational records in accordance with company requirements Liaise closely with internal departments to ensure smooth shipment execution Coordinate with customers on delivery and collection arrangements Handle customer feedback and complaints, as well as drivers’ and operators’ operational feedback Assist in resolving operational issues and complaints through effective problem-solving Ensure all operational records are updated accurately and promptly Perform other ad hoc duties as assigned by the Supervisor or Manager Requirements At least GCE “O” Level or Diploma in Logistic & Supply Chain

Relevant experience or interest in Logistics, Supply Chain, Port or Transportation operations is preferred

Non-Executive level candidates specializing in Logistics / Supply Chain or Maritime studies are welcome

Good communication and interpersonal skills

Responsible, diligent, and detail-oriented

Positive work attitude with good attendance record

Comfortable working at Jurong Port and in an operational environment