Document Processing and Support Group Specialist

Key Responsibilities

• Preparing and sending claims, notifications, letters, and other documents addressed to delinquent customers.
• Preparing loan and other document packages for delinquent customers, including photocopying, scanning, digitizing, and submitting them to the Legal Department for further processing.
• Coordinating the circulation and exchange of loan-related documentation with other Bank departments.
• Cooperating with the Bank’s Legal Department during court and post-court proceedings to facilitate the recovery of delinquent loans.
• Performing other tasks assigned by the Head of the Non-Performing Loan Recovery Service and the Bank’s management.
• Making outbound calls to delinquent customers, as required.

• Higher education, preferably in Economics, Finance, or a related field.
• Knowledge of banking legislation.
• Good command of Microsoft Office applications.
• Knowledge of English and Russian.