Change Delivery Manager

Your tasks

We are looking for a Change Delivery Manager to be responsible for managing the end-to-end delivery of business IT change requests, ensuring effective coordination between business units and technical teams, timely execution, and alignment with business priorities. The role focuses on optimizing delivery processes, managing risks and dependencies, and ensuring efficient execution of business-driven changes in line with organizational goals.

• Manage the end-to-end lifecycle of business IT change requests, from initiation to completion.
• Prioritize requests based on business impact, urgency, risks, and available resources.
• Coordinate with business units, IT teams, and other stakeholders to clarify requirements and define deliverables.
• Track request progress, maintain documentation, and provide regular status updates to stakeholders.
• Monitor delivery timelines, performance metrics, and SLAs to ensure timely completion.
• Identify delivery bottlenecks and implement process improvements to increase efficiency.
• Identify opportunities for automation and apply best practices to optimize request management.
• Assess risks, develop mitigation measures, and ensure compliance with internal policies and applicable regulations.
• Conduct post-delivery reviews and gather feedback to support continuous improvement.

Requirements

• At least 3 years of experience in Project Management, Delivery Management, or a similar coordination or management role.
• Experience managing IT projects, business change requests, or cross-functional initiatives from initiation to completion.
• Understanding of IT service management, change management processes, and the software development lifecycle.
• Experience working with business stakeholders, technical teams, and multiple departments.
• Knowledge of project management methodologies, such as Agile, Scrum, or Waterfall.
• Experience with project management and request-tracking tools, such as Jira, Azure DevOps, or similar platforms.
• Strong planning, organizational, and prioritization skills, with the ability to manage multiple requests simultaneously.
• Excellent stakeholder management, communication, and negotiation skills.
• Strong analytical and problem-solving abilities, including risk identification and dependency management.
• Ability to monitor KPIs, track delivery performance, and prepare clear status reports.
• Proactive approach to process improvement, with the ability to identify inefficiencies and recommend practical solutions.
• Strong sense of ownership, attention to detail, and ability to work effectively in a dynamic environment.
• Good command of Armenian and English languages.