AIR TRANSPORT SERVICE SUPERVISOR

ACTUAL JOB TITLE: Transport Duty Supervisor

Manage staff, operational functions, meal/product uplifts, On-Time Performance (OTP) and Customer Liaison to ensure that customers are provided with highest standard service

Supervise and handles delivery to any Complex, Ultra-Long Haul (ULH), VIP, Charters, Private and other ad hoc operations, as and when required in order to ensure safe and on-time operation.

Monitor adherence to Ramp Safety, Security and Marshalling procedures of High Loaders while performing airside duties in order to ensure that ramp operations staff fully comply with ramp safety requirements.

Ensure no deviation in quality of service or customer standards by following the food safety procedures, security procedures and the agreed standards between QACC and its customers.

Suggest training programs for all new and existing staff and provides timely feedback for succession planning.

Coordinates and prepares action plans and resolution in the event of Operational Emergencies / (Additional) Manpower requirement/Aircraft Changes/HL Technical issues.

Lead Customer Service Agents, Loading Assistants and Equipment Operators to load/offload flights as per schedule and procedures.

Provide prompt information to superiors for any incidents and events that requires immediate action/decision.

Qualifications/Requirements:

• Knowledge of staff rostering/allocations

Remarks:

FINAL INTERVIEW DECEMBER 2026