Customer Service Executive

Responsibilities:

Conduct administrative and operational tasks.

Work towards company target as a team and maximise student retention.

Delivery professional and high-quality service experience.

Identify customers’ needs and maintaining a continuous high level of customer service delivery and satisfaction.

Ensure proper check-in management is practiced at the centre.

Assist with crowd management during peak period.

Work closely with the Sales enrolment team and provide regular feedbacks and insights to achieve greater customer intimacy.

Proactively attend to customers’ feedback and challenges in a professional manner.

Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.

Drive efforts to improve operational processes and systems.

Perform any other duties and responsibilities as and when assigned by Management.

Requirements:

Required to work on both weekend

Must also be able to liaise & effectively communicate with Mandarin speaking students / parents

At least 2 to 3 years of working experience in operations and customer service

Excellent command of spoken and written English

Good communication and interpersonal skills

Highly motivated and positive-minded

Able to work in a fast-paced environment

Prior experience in the private education industry would be an added advantage