Automotive Salesperson

ABOUT US

Indie Campers is a world leader in road trip travel, offering thousands of customers the freedom to explore the world in fully equipped campervans and RVs. As we expand our product offering, we rely on exceptional frontline workers who deliver memorable customer experiences while achieving commercial results.

The Customer Service Representative position is a dual role:

Customer Experience Champion for rentals

Sales Specialist for RV demonstrations and conversions

This role is crucial to ensuring customers depart satisfied, whether they are embarking on a rental journey or purchasing their future RV.

THE ROLE

The Customer Service Representative performs all customer-facing rental operations and provides professional RV sales demonstrations to convert leads into buyers. This is a hands-on, customer-centric role that combines service, product presentation, operational execution, and sales management follow-up. For both rental and sales, this role ensures that every vehicle, every interaction, and every customer moment reflects the high standards of Indie Campers.

WHAT DO YOU WANT TO WORK ON?

• Customer Service & Operations: Performing check-in/check-out, briefing, and ongoing rental support. Handling service recovery and emergencies with empathy.
• Sales Demonstrations & Customer Engagement: Preparing and conducting RV demonstrations, showcasing features, specifications, and customer needs. Ensuring smooth handovers and correct documentation.
• Sales Conversion & Lead Management: Tracking leads, demos, and follow-ups in CRM. Converting rental customers into sales opportunities and supporting the RV Sales District and City Lead to achieve goals.
• Product Knowledge & Technical Support: Maintaining knowledge of Indie Campers RV models and performing basic system demonstrations (lighting, gas, etc.). Troubleshooting and escalating when necessary.

WHO ARE WE LOOKING FOR?

• Must have: 1-3 years of experience in customer service, sales, hospitality, rental, or the automotive industry.
• Must have: Strong communication and customer engagement skills.
• Must have: Ability to understand and explain technical RV/vehicle systems.
• Must have: Hands-on, flexible, solution-oriented under pressure.
• Nice to have: Experience with CRM tools, Must have: rental systems, or nice to have: digital sales software.
• Must have: Well-organized, detail-oriented, and proactive in managing leads or customers.
• Must have: Driver's license (Category B) required.
• Must have: English and Nice to have: Dutch.

PHYSICAL AND OPERATIONAL REQUIREMENTS

• Must have: Able to stand, walk, and move through the depot for extended periods during the day.
• Must have: Able to lift or carry light to moderate objects (10–15 kg).
• Must have: Comfortable working in various weather conditions.
• Must have: Flexible to work on weekends, during holidays, and in the high season.
• Must have: Able to interact with customers in various emotional states (excited, stressed, confused) in a calm and professional manner.

THE INDIE PERKS!

• Competitive compensation and commission opportunities.
• Training in sales, product knowledge, customer service, and RV technical systems.
• Career growth in Rental, Sales, Operations, or Service.
• Travel discounts and access to the Indie Campers rental fleet.
• Dynamic and multicultural work environment.

Are you ready to go Indie?