Depot Operations Manager
About us
Indie Campers is the world leader in road trips, operating one of the largest fleets of campervans and recreational vehicles (RV) in the world. With a growing presence in Europe, North America, and Oceania, we are a fast-growing company with the mission of making travel more connected, meaningful, and accessible to everyone.
The City Lead plays a vital role in achieving this mission at a local level, ensuring high-quality rental operations, seamless service coordination, and a consistent customer-centric experience. As the site leader, the City Lead drives operational excellence, team performance, and the overall customer journey within their city, acting as a bridge between global standards and local execution.
The Role
The City Lead oversees the daily operations of a small depot, personally executing and coordinating all workflows due to the small team size and the absence of specialized units (Service, RV Sales, Support). This role is 70–80% hands-on, ensuring smooth operational flow, solid customer service, accurate documentation, and reliable fleet availability. Additionally, the Junior City Lead reports to the District Manager and is responsible for cost control within the depot, including efficient use of consumables, prevention of unnecessary expenses, minimization of rework, and disciplined operational spending.
Key Responsibilities
Execute and coordinate all rental workflows: check-in, check-out, documentation, and system updates (including cleaning and maintenance).
Perform daily KPI tracking.
Promote additional products through value-based selling.
Perform basic RV/camper checks (battery, water systems, gas, lights, tires).
Quickly escalate complex technical or mechanical issues to regional service teams.
Maintain complete accuracy of fleet status and availability in the operating systems.
Coordinate daily shifts, priorities, and task allocation for the small team, including SOP demonstration and onboarding tasks for new hires.
Oversee the preparation and presentation of RVs for sales appointments.
Practical Requirements
Capable of lifting or moving light to moderate objects (10–15 kg) and standing, walking, and moving around the depot for long periods.
Comfortable performing physical tasks as needed.
Capable of working indoors and outdoors under various weather conditions.
Flexible to work weekends, holidays, and high-demand periods, supporting urgent operational needs.
2 to 4 years of experience in fast-paced operations, logistics, rental, hospitality, or customer service environments.
Strong operational hands-on capability, with the ability to get directly involved in daily depot workflows.
Ability to multitask, prioritize, and execute physical tasks during high-activity periods.
Flexibility to work extended shifts during high-demand seasons, ensuring operational continuity.
Driver's license (Category B) required.
Proficiency in English (mandatory); Spanish is a plus.
Our Commitment
Be part of a young, innovative, and fast-growing company where you can make a difference.
Professional development opportunities in Field Operations and the possibility of transitioning to our offices in Lisbon, Mexico City, or Manila.
Continuous training and coaching to develop the skills that matter most to you.
Compensation package including performance and referral bonuses.
Free Road Trips to experience Indie firsthand in Europe, North America, and Oceania.
Are you ready to Go Indie?