Customer Service

ABOUT US

Indie Campers is a global leader in road trip travel, offering thousands of customers the freedom to explore the world in fully equipped campervans and campers. As we expand our product offering, we rely on exceptional frontline specialists who provide customers with unforgettable experiences while simultaneously supporting the achievement of sales results.

The Customer Service role combines two areas of responsibility:

• Customer experience expert in the rental sector
• Sales specialist responsible for camper presentations and converting customers into purchases

This position is crucial to ensuring customer satisfaction — whether they are starting a journey with a rental vehicle or buying their future camper.

THE ROLE

The Rental Service Specialist carries out all operations related to rentals, which include customer contact, and also conducts professional sales presentations of campers to convert leads into buyers. This is a hands-on, customer-oriented role, combining service, product presentation, operational execution, and subsequent sales process management. In both the rental and sales areas, the person in this position ensures that every vehicle, every interaction, and every customer touchpoint reflects the high standards of Indie Campers.

WHAT WILL YOU BE WORKING ON?

• Customer service and operations: conducting check-ins and check-outs, briefings, and providing ongoing support during the rental. Responding empathetically in crisis situations and repairing the customer experience.
• Sales presentations and customer contact: preparing and conducting camper presentations, presenting their features and specifications, and tailoring them to individual customer needs. Ensuring smooth vehicle handover and completeness of all documentation.
• Sales conversion and lead management: monitoring leads, presentations, and follow-up activities in CRM. Converting rental customers into sales opportunities and supporting the RV Sales District and City Lead in achieving goals.
• Product knowledge and technical support: maintaining up-to-date knowledge of Indie Campers camper models and conducting basic demonstrations of vehicle systems (lighting, gas, etc.). Troubleshooting and escalating issues when necessary.

WHO ARE WE LOOKING FOR?

• Required: 1–3 years of experience in customer service, sales, hospitality, rental, or the automotive industry.
• Required: very good communication and customer relationship-building skills.
• Required: ability to understand and explain technical camper/vehicle systems.
• Required: a hands-on approach, flexibility, and a solution-oriented mindset under time pressure.
• Desirable: experience using CRM tools, rental systems, or digital sales software.
• Required: good work organization, attention to detail, and a proactive approach to lead or customer management.
• Required: Category B driving license.
• Required: proficiency in English; proficiency in Polish is a plus.

PHYSICAL AND OPERATIONAL REQUIREMENTS

• Required: ability to stand, walk, and move around the base for extended periods during the day.
• Required: ability to lift and carry light to medium-weight objects (10–15 kg).
• Required: readiness to work outdoors in various weather conditions.
• Required: flexibility to work weekends, holidays, and during peak seasonal periods.
• Required: ability to work calmly and professionally with customers in various emotional states (excited, stressed, confused).

THE INDIE COMMITMENT!

• Competitive salary and the opportunity to earn commission.
• Training in sales, product knowledge, customer service, and technical camper systems.
• Career development opportunities in Rental, Sales, Operations, or Service areas.
• Travel benefits and access to the Indie Campers rental fleet.
• A dynamic and multicultural work environment.

Are you ready to roll with Indie?