Car Rental Employee (m/f/d)

ABOUT US

Indie Campers is a global leader in the road trip travel sector, offering thousands of customers the freedom to explore the world in fully equipped campervans and motorhomes. As we continue to expand our product range, we are looking for outstanding employees in direct customer contact who create unforgettable customer experiences while simultaneously driving commercial results.

The position of Car Rental Customer Advisor combines two focal points:

• Expert for customer experience in the rental sector
• Sales specialist for motorhome demonstrations and closings

This role is crucial to ensuring our customers are satisfied – whether they are starting a journey or purchasing their future motorhome.

THE ROLE

The Car Rental Customer Advisor is responsible for conducting all customer-related rental processes as well as professional sales demonstrations of motorhomes to convert prospects into buyers.

This is a hands-on, customer-focused position that combines service, product presentation, operational implementation, and sales follow-up.

Across all rental and sales activities, this role ensures that every vehicle, every interaction, and every customer contact meets the high standards of Indie Campers.

WHAT WILL YOU BE WORKING ON?

• Customer Service & Operations: Conducting check-ins and check-outs, briefings, as well as continuous support during the rental period. Professional handling of complaints and emergencies with empathy.
• Sales Demonstrations & Customer Interaction: Preparation and execution of motorhome demos, presentation of features, technical details, and customer-specific needs. Ensuring smooth handovers and complete documentation.
• Sales Closing & Lead Management: Following up on leads, demos, and follow-ups in the CRM system. Converting rental customers into sales opportunities and supporting the RV Sales District and City Leads in achieving targets.
• Product Knowledge & Technical Support: Building and maintaining in-depth knowledge of Indie Campers motorhome models as well as performing simple system demonstrations (lighting, gas, etc.). Error analysis and escalation as needed.

WHO ARE WE LOOKING FOR?

• 1–3 years of experience in customer service, sales, hospitality, rental, or the automotive sector (required)
• Strong communication skills and customer orientation (required)
• Ability to understand and explain technical systems of motorhomes/vehicles (required)
• Practical, flexible, and solution-oriented way of working under pressure (required)
• Experience with CRM tools (advantageous), rental systems (required), or digital sales systems (advantageous)
• Organizational talent, attention to detail, and a proactive way of working when dealing with customers and leads (required)
• Driver's license Class B (required)
• English skills (required), German skills (advantageous)

PHYSICAL AND OPERATIONAL REQUIREMENTS

• Ability to stand, walk, and move around the depot for extended periods (required)
• Ability to lift or carry light to medium-weight objects (10–15 kg) (required)
• Willingness to work outdoors in varying weather conditions (required)
• Flexibility for weekend work, holidays, and peak seasons (required)
• Ability to interact professionally and calmly with customers in various emotional situations

OUR PROMISE AT INDIE

• Competitive compensation and commission opportunities
• Training in sales, product knowledge, customer service, and technical RV systems
• Career development opportunities in the areas of rental, sales, operations, or service
• Travel benefits and access to the Indie Campers fleet
• Dynamic and multicultural working environment

Are you ready for Go Indie?