Rental Service Agent
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ABOUT US
Indie Campers is a world-leading company in the field of road trip travel, offering thousands of customers the freedom to explore the world with fully equipped campervans and motorhomes. As we continue to expand our product range, we rely on outstanding employees in direct customer contact who create unforgettable customer experiences while simultaneously achieving commercial results.
The role of the Rental Service Agent combines two focal points:
Responsibility for an excellent customer experience in the rental area
Sales specialist for motorhome demonstrations and sales closures
This position is crucial to ensuring customer satisfaction – whether they are starting their rental journey or purchasing their future motorhome.
THE ROLE
The Rental Service Agent handles all customer-related processes in the rental area and conducts professional sales demonstrations of motorhomes to convert prospects into buyers. This is a hands-on, highly customer-oriented role that combines service, product presentation, operational implementation, and sales follow-up. Both in rental and sales, this function ensures that every vehicle, every interaction, and every customer contact meets the high standards of Indie Campers.
WHAT WILL YOU BE WORKING ON?
Customer service & operational processes: Conducting check-ins and check-outs, briefings, as well as ongoing support during the rental. Service recovery cases and emergencies are handled with empathy.
Sales demonstrations & customer contact: Preparation and execution of motorhome demos, where features, specifications, and customer-specific needs are presented. Ensuring smooth handovers as well as complete and correct documentation.
Sales Conversion & Lead Management: Following up on leads, demos, and follow-ups in the CRM. Converting rental customers into sales opportunities and supporting the RV Sales District and City Lead in achieving targets.
Product knowledge & technical support: Ongoing knowledge of Indie Campers motorhome models as well as conducting simple system demos (lighting, gas, etc.). Identifying, resolving, or escalating problems as needed.
WHO ARE WE LOOKING FOR?
Must have: 1–3 years of experience in customer service, sales, hospitality, rental, or the automotive sector.
Must have: strong communication skills and a professional manner with customers.
Must have: ability to understand and clearly explain the technical systems of motorhomes/vehicles.
Must have: hands-on, adaptable, and solution-oriented way of working – even under pressure.
Nice to have: experience using CRM tools, rental systems, or digital sales software.
Must have: organized, detail-oriented, and proactive way of working in managing leads or customers.
Must have: Class B driver's license.
Must have: English skills.
Nice to have: knowledge of the respective local language.
PHYSICAL AND OPERATIONAL REQUIREMENTS
Must have: ability to stand, walk, and move around the location for extended periods of the day.
Must have: ability to lift or carry light to medium-weight objects (10–15 kg).
Must have: willingness to work outdoors and in varying weather conditions.
Must have: flexibility for shifts on weekends, public holidays, and during peak season.
Must have: ability to remain calm and professional when dealing with customers in different emotional situations (joyful, stressed, confused).
THE INDIE PROMISE!
Attractive compensation and commission opportunities.
Training in the areas of sales, product knowledge, customer service, and technical motorhome systems.
Career development in the areas of rental, sales, operations, or servicing.
Travel perks and access to the Indie Campers rental fleet.
A dynamic and multicultural work environment.
Are you ready for Indie?