Customer Service Representative

ABOUT US

Indie Campers is a global leader in road trip travel, offering thousands of customers the freedom to explore the world in fully equipped campervans and motorhomes. As we expand our product range, we rely on exceptional frontline staff who deliver memorable customer experiences while simultaneously driving commercial results. Rental Service Agent is a role with a dual focus:

• Customer Experience Ambassador for rentals
• Sales Specialist for motorhome demonstrations and conversions

This position is crucial to ensuring that customers leave satisfied, whether they are embarking on a rental journey or purchasing their future motorhome.

THE ROLE

The Rental Service Agent carries out all customer-facing rental operations and performs professional motorhome demonstrations to convert leads into buyers. This is a hands-on, customer-centric role that combines service, product presentation, operational execution, and follow-up sales management. Within both rental and sales, the role ensures that every vehicle, every interaction, and every customer moment reflects Indie Campers' high standards.

WHAT WILL YOU BE WORKING WITH?

• Customer service and operations: Conducting check-ins and check-outs, walkthroughs, and providing ongoing rental support. Handling service recovery and emergencies with empathy.
• Sales demonstrations and customer engagement: Preparing and conducting motorhome demonstrations, showcasing features, specifications, and customer-specific needs. Ensuring smooth handovers and that all documentation is in order.
• Sales conversion and lead management: Tracking leads, demonstrations, and follow-ups in CRM. Converting rental customers into sales opportunities and supporting the RV Sales District and City Lead to reach goals.
• Product knowledge and technical support: Maintaining knowledge of Indie Campers' motorhome models and conducting basic system demonstrations (lighting, gas, etc.). Troubleshooting and escalating issues as needed.

WHO ARE WE LOOKING FOR?

• Requirement: 1–3 years of experience in customer service, sales, hospitality, rental, or automotive environments.
• Requirement: Strong communication and customer engagement skills.
• Requirement: Ability to understand and explain technical motorhome/vehicle systems.
• Requirement: Hands-on, adaptable, and solution-oriented under pressure.
• Desirable: CRM tools, Requirement: rental systems, Desirable: digital sales programs.
• Requirement: Organized, detail-oriented, and proactive in managing leads or customers.
• Requirement: Driver's license (category B) required.
• Requirement: English, Desirable: Swedish.

PHYSICAL AND OPERATIONAL REQUIREMENTS

• Requirement: Ability to stand, walk, and move around the depot for extended periods during the day.
• Requirement: Ability to lift or carry light to moderate objects (10–15 kg).
• Requirement: Comfortable working outdoors in varying weather conditions.
• Requirement: Flexible to work weekends, holidays, and peak season schedules.
• Requirement: Ability to interact with customers in various emotional states (excited, stressed, confused) with calmness and professionalism.

THE INDIE PROMISE!

• Competitive compensation and commission opportunities.
• Training in sales, product knowledge, customer service, and technical motorhome systems.
• Career development within Rental, Sales, Operations, or Service.
• Travel benefits and access to the Indie Campers rental fleet.
• Dynamic and multicultural work environment.

Are you ready to be Indie?