Operations Manager (m/f/d)

ABOUT US

Indie Campers is a global leader in road-trip travel, managing one of the largest fleets of campers and RV vehicles in the world. With a growing presence in Europe, North America, and Oceania, we are a rapidly scaling company whose mission is to make travel more connected, meaningful, and accessible to everyone. The City Lead plays a crucial role in executing this mission locally, ensuring high-quality rental operations, efficient service coordination, and a consistent, customer-oriented experience. As an on-site leader, the City Lead is responsible for operational excellence, team performance, and the overall customer journey in a given city, serving as a bridge between global standards and local implementation.

ROLE

The Branch Manager oversees the daily operations of a small branch, independently executing and coordinating all operational processes due to the small team and the absence of specialized departments (Service, RV Sales, Support). The position is 70–80% operational (hands-on) in nature and focuses on ensuring smooth operations, high-quality customer service, correct documentation, and fleet readiness. Furthermore, the Branch Manager reports to the District Manager and is responsible for controlling branch costs, including the efficient use of consumables, preventing unnecessary expenses, minimizing rework, and disciplined management of operational costs.

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Key responsibilities

Execution and coordination of all rental processes: check-in, check-out, documentation, and system updates (including cleaning and basic maintenance);

Monitoring daily KPIs;

Promoting additional products through value-based selling;

Performing basic inspections of campers/vans (battery, water systems, gas, lighting, tires);

Rapid escalation of complex technical or mechanical issues to regional service teams;

Maintaining full accuracy of fleet status and readiness in operational systems;

Coordination of daily shifts, priorities, and task distribution within a small team, including presenting SOPs and onboarding new employees;

Supervising the preparation and presentation of RV vehicles for sales meetings.

Practical requirements

Ability to lift or carry light and medium-weight objects (10–15 kg) and to stand, walk, and move around the branch premises for extended periods;

Readiness to perform physical work if necessary;

Comfort working both indoors and outdoors, in varying weather conditions;

Flexibility to work on weekends, holidays, and during peak periods to support urgent operational needs;

2–4 years of experience in a dynamic operational environment, logistics, rentals, hospitality, or customer-facing roles;

Strong operational skills and readiness to actively participate in daily branch processes;

Ability to multitask, prioritize, and perform physical tasks during high-load periods;

Flexibility to work extended shifts during the high season to ensure operational continuity;

Category B driving license (required);

Knowledge of English (required) and Polish (welcome).

Indie Commitment

Working in a young, fast-growing, and innovative company where you have a real impact;

Career development opportunities in Field Operations and the possibility of moving to our offices in Lisbon, Mexico, or Manila;

Continuous training and coaching to develop skills that are important to you;

Compensation package including performance and referral bonuses;

Free road trips, allowing you to experience Indie travel firsthand in Europe, North America, and Oceania.

Minimum salary range: 80,098.00 PLN gross/year

Are you ready to Go Indie?