Rental Service Agent - Part-time

WHO WE ARE

Indie Campers is a global leader in on the road travel, offering thousands of customers the freedom to explore the world aboard fully equipped camper vans and motorhomes. With the expansion of our product offering, we rely on excellent customer-facing professionals, capable of offering memorable experiences and simultaneously generating commercial results.

The Rental Service Agent role has a dual focus:

Point of reference for the customer experience in rental

Commercial specialist for demos and conversions in RV sales

This position is fundamental to ensuring that every customer concludes their experience with satisfaction, whether they are starting a rental journey or purchasing their future RV.

THE ROLE

The Rental Service Agent manages all rental operations in contact with the customer and performs professional demonstrations of RV vehicles to transform leads into buyers. This is an operational and strongly customer-oriented role, combining service, product presentation, operational execution, and commercial follow-up management. In the rental and sales field, this figure ensures that every vehicle, every interaction, and every moment experienced by the customer reflects the high standards of Indie Campers.

WHAT WILL YOU WORK ON?

• Customer service and operations: manage check-in/check-out, briefings, and provide continuous support during the rental. Manage service recovery and emergencies with empathy.

• Sales demonstrations and customer engagement: prepare and perform RV demos, illustrating features, technical specifications, and responding to specific customer needs. Ensure smooth deliveries and complete and correct documentation.

• Sales conversion and lead management: monitor leads, demos, and follow-ups via CRM. Transform rental customers into sales opportunities and support the RV Sales District and City Lead in achieving objectives.

• Product knowledge and technical support: maintain up-to-date knowledge of Indie Campers RV models and perform basic demos of vehicle systems (lighting, gas, etc.). Identify problems and report them when necessary.

WHO ARE WE LOOKING FOR?

• Must have: 1-3 years of experience in customer service, sales, hospitality, rental, or automotive contexts.

• Must have: excellent communication and customer engagement skills.

• Must have: ability to understand and explain technical RV/vehicle systems.

• Must have: practical, adaptable, and solution-oriented approach, even under pressure.

• Nice to have: familiarity with CRM tools, rental systems, or digital sales software.

• Must have: organized person, attentive to detail, and proactive in lead or customer management.

• Must have: Category B driver's license.

• Must have: knowledge of English.

• Nice to have: knowledge of Italian.

PHYSICAL AND OPERATIONAL REQUIREMENTS

• Must have: ability to stand, walk, and move within the depot for long periods during the day.

• Must have: ability to lift or carry light or moderate weight objects (10-15 kg).

• Must have: availability to work outdoors in various weather conditions.

• Must have: flexibility to work on weekends, holidays, and during high season periods.

• Must have: ability to interact with customers in different emotional states (enthusiastic, stressed, confused) with calmness and professionalism.

THE INDIE COMMITMENT!

• Competitive salary and commission opportunities.

• Training in sales, product knowledge, customer service, and RV technical systems.

• Professional growth opportunities in Rental, Sales, Operations, or Servicing areas.

• Travel benefits and access to the Indie Campers rental fleet.

• Dynamic and multicultural work environment.

Are you ready to set off with Indie?