Rental Service Agent

WHO WE ARE

Indie Campers is a global leader in the on-the-road travel sector, offering thousands of customers the freedom to explore the world aboard fully equipped campervans and recreational vehicles. With the expansion of our offering, we rely on exceptional frontline professionals capable of offering memorable experiences to customers and, at the same time, generating commercial results.

The role of Rental Service Agent has a dual responsibility:

• Customer Experience Expert for rentals
• Sales Specialist for RV demonstrations and conversions

This position is fundamental to ensuring that every customer leaves satisfied, whether they are starting a rental journey or purchasing their future camper.

THE ROLE

The Rental Service Agent manages all rental operations in contact with the customer and performs professional demonstrations of RV vehicles to convert leads into customers. This is a hands-on, customer-oriented role that combines service, product presentation, operational execution, and commercial follow-up management. Between rental and sales, this position ensures that every vehicle, every interaction, and every moment with the customer reflects the high standards of Indie Campers.

WHAT WILL YOU DO?

• Customer Service and Operations: Management of check-in/check-out, briefings, and continuous support during the rental. Management of issues and emergencies with empathy.
• Demonstrations and Customer Engagement: Preparation and execution of camper demos, illustrating features, specifications, and customer needs. Ensuring smooth deliveries and complete documentation.
• Sales Conversion and Lead Management: Monitoring leads, demos, and follow-ups via CRM. Converting rental customers into sales opportunities and supporting the Sales team in achieving objectives.
• Product Knowledge and Technical Support: Maintaining up-to-date knowledge of Indie Campers RV models and performing basic technical demos (lights, gas, etc.). Resolving problems or reporting them when necessary.

WHO ARE WE LOOKING FOR?

• 1-3 years of experience in customer service, sales, hospitality, rental, or the automotive sector
• Excellent communication and customer relationship skills
• Ability to understand and explain technical vehicle/RV systems
• Practical attitude, flexibility, and the ability to work under pressure
• Experience with CRM (plus), rental systems, or digital sales software (plus)
• Organization, attention to detail, and proactivity in managing customers/leads
• Category B driving license (mandatory)
• Fluent knowledge of English and Italian

PHYSICAL AND OPERATIONAL REQUIREMENTS

• Ability to stand, walk, and move within the depot for long periods
• Ability to lift or carry light/moderate objects (10–15 kg)
• Availability to work outdoors in various weather conditions
• Flexibility to work on weekends, holidays, and during high season periods
• Ability to interact with customers in different emotional states with calmness and professionalism

OUR COMMITMENT

• Competitive salary and bonuses/commissions
• Training on sales, product, customer service, and RV technical systems
• Growth opportunities in Rental, Sales, Operations, or Servicing
• Travel benefits and access to the Indie Campers fleet
• Dynamic and multicultural work environment

Are you ready to enter the Indie world?