Rental Service Agent

ABOUT US

Indie Campers is a global reference in road trips, offering thousands of customers the freedom to explore the world in fully equipped motorhomes and campervans. As we expand our product offering, we rely on exceptional frontline professionals who provide memorable experiences to customers while driving commercial results.

The Rental Service Agent plays a dual role:

• Customer Experience Ambassador for rentals
• Sales Specialist for demonstrations and motorhome purchase conversion

This position is fundamental to ensuring that customers leave satisfied, whether they are starting a rental trip or acquiring their future motorhome.

THE ROLE

The Rental Service Agent executes all rental operations with direct customer contact and performs professional motorhome demonstrations to convert leads into buyers. This is a hands-on, customer-centric role that combines service, product presentation, operational execution, and commercial follow-up. Both in rentals and sales, this role ensures that every vehicle, every interaction, and every moment with the customer reflects the high standards of Indie Campers.

WHAT WILL YOU BE WORKING ON?

• Customer Service & Operations: Perform check-ins/check-outs, briefings, and provide continuous support during the rental. Manage critical situations and emergencies with empathy.
• Sales Demonstrations & Customer Engagement: Prepare and perform motorhome demonstrations, presenting features and specifications, and adapting to customer needs. Ensure efficient deliveries and complete documentation.
• Sales Conversion & Lead Management: Follow up on leads, demonstrations, and follow-ups in CRM. Convert rental customers into sales opportunities and support the RV Sales District and City Lead in meeting objectives.
• Product Knowledge & Technical Support: Maintain up-to-date knowledge of Indie Campers motorhome models and perform basic system demonstrations (lighting, gas, etc.). Diagnose problems and escalate when necessary.

WHO ARE WE LOOKING FOR?

• Mandatory: 1 to 3 years of experience in customer service, sales, hospitality, rent-a-car, or the automotive sector
• Mandatory: Strong communication and customer interaction skills
• Mandatory: Ability to understand and explain technical vehicle/motorhome systems
• Mandatory: Hands-on, adaptable profile oriented towards solutions under pressure
• Valued: Experience with CRM tools
• Mandatory: Experience with rental systems
• Valued: Knowledge of digital sales software
• Mandatory: Organized, detail-oriented, and proactive in customer or lead management
• Mandatory: Driver's license (Category B)
• Mandatory: English and valued: proficiency in the local language (where applicable)

PHYSICAL AND OPERATIONAL REQUIREMENTS

• Mandatory: Ability to stand, walk, and move around the space for long periods
• Mandatory: Ability to lift or carry light to moderate loads (10–15 kg)
• Mandatory: Comfort working outdoors under different weather conditions
• Mandatory: Availability to work weekends, holidays, and peak demand periods
• Mandatory: Ability to deal with customers in different emotional states (excited, stressed, confused) with calmness and professionalism

THE INDIE COMMITMENT

• Competitive remuneration and commissions
• Training in sales, product, customer service, and motorhome technical systems
• Progression opportunities in the areas of Rental, Sales, Operations, or Assistance
• Travel benefits and access to the Indie Campers fleet
• Dynamic and multicultural work environment

Are you Ready to Go Indie?