Operations and Customer Service Agent
ABOUT US
Indie Campers is a global leader in road trips, offering thousands of customers the freedom to explore the world in fully equipped campervans and motorhomes. As we expand our product offering, we rely on exceptional frontline professionals who provide memorable experiences to customers while simultaneously driving business results.
The Rental Agent position has a dual focus:
- Customer experience specialist for rentals
- Commercial specialist for motorhome demonstrations and sales conversion
This position is key to ensuring that customers leave satisfied, whether they are starting a rental journey or purchasing their future motorhome.
THE ROLE
The Rental Service Agent executes all customer-facing rental operations and performs professional motorhome demonstrations to convert leads into buyers. This is a hands-on, customer-centric role that combines customer service, product presentation, operational execution, and commercial follow-up management.
Both in rentals and sales, this position ensures that every vehicle, every interaction, and every moment with the customer reflects the high standards of Indie Campers.
WHAT WILL YOU WORK ON?
- Customer service and operations: performing check-ins/check-outs, briefings, and providing ongoing support during the rental. Managing service incidents and emergencies with empathy.
- Commercial demonstrations and customer interaction: preparing and conducting motorhome demonstrations, showing features, specifications, and meeting the specific needs of each customer. Ensuring smooth handovers and that all documentation is in order.
- Sales conversion and lead management: following up on leads, demonstrations, and subsequent actions in the CRM. Converting rental customers into sales opportunities and supporting the RV Sales District and the City Lead to reach objectives.
- Product knowledge and technical support: maintaining good knowledge of Indie Campers motorhome models and performing basic system demonstrations (lighting, gas, etc.). Detecting problems, resolving them when possible, and escalating them when necessary.
WHO ARE WE LOOKING FOR?
- Essential: 1 to 3 years of experience in customer service, sales, hospitality, rental, or automotive sector environments.
- Essential: strong communication and customer interaction skills.
- Essential: ability to understand and explain technical motorhome/vehicle systems.
- Essential: hands-on, adaptable profile oriented toward solutions under pressure.
- Desirable: proficiency with CRM tools, rental systems, or digital sales software.
- Essential: organized, detail-oriented, and proactive person in lead or customer management.
- Essential: driver's license (category B).
- Essential: English. Desirable: proficiency in the local language (where applicable).
PHYSICAL AND OPERATIONAL REQUIREMENTS
- Essential: ability to stand, walk, and move around the depot for prolonged periods throughout the day.
- Essential: ability to lift or carry light to moderate weight objects (10–15 kg).
- Essential: comfort working outdoors in various weather conditions.
- Essential: flexibility to work weekends, holidays, and during high season schedules.
- Essential: ability to interact with customers in different emotional states (excited, stressed, confused) with calmness and professionalism.
THE INDIE COMMITMENT!
- Competitive compensation and commission opportunities.
- Training in sales, product knowledge, customer service, and motorhome technical systems.
- Professional growth opportunities in Rental, Sales, Operations, or Servicing.
- Travel benefits and access to the Indie Campers rental fleet.
- Dynamic and multicultural work environment.
Are you ready to Go Indie?