Operations Agent (Part-time)

ABOUT US

Indie Campers is a global leader in road trips, operating one of the largest fleets of campervans and motorhomes in the world. We offer thousands of customers the freedom to explore new destinations in fully equipped vehicles, combining excellent customer service with operational excellence.

Our frontline teams are essential to ensuring that every customer has a seamless experience and that every vehicle is clean, safe, well-prepared, and ready to hit the road.

THE ROLE

The Operations Agent is a hands-on, operational role that combines customer service in rental services, vehicle preparation, fleet cleaning, and basic sales support.

You will support the entire customer journey, from preparing and cleaning campervans before departure to performing check-ins and check-outs, assisting customers during their rental, and supporting motorhome demonstrations when necessary. This role is ideal for a practical, customer-oriented, detail-oriented person who is comfortable working in a dynamic, fast-paced depot environment.

WHAT WILL YOU WORK ON?

Customer Service and Rental Operations: performing check-ins and check-outs, providing vehicle explanations, supporting customers during their rental experience, and managing service recovery situations or emergencies with professionalism and empathy.

Fleet Cleaning and Vehicle Preparation: cleaning the interior and exterior of vehicles, preparing campervans with kits, bedding, essentials, and optional extras, ensuring each vehicle meets Indie Campers' standards of quality, hygiene, and presentation.

Post-Return Inspection and Reporting: inspecting returned vehicles to verify cleanliness, potential missing items, damage, or operational issues, and reporting them for follow-up.

Sales Demonstrations and Customer Interaction: supporting motorhome demonstrations by presenting vehicle features, systems, and specifications, helping customers understand the product, and facilitating smooth deliveries.

Sales Conversion and Lead Support: identifying potential sales opportunities, supporting lead follow-up when relevant, and assisting the RV Sales team with customer information and documentation.

Stock, Consumables, and Depot Organization: managing cleaning products, kits, consumables, and equipment, reporting shortages or damages, and helping to keep the depot organized and ready for daily operations.

Basic Product and Technical Support: explaining basic vehicle systems, such as lighting, gas, water, and other motorhome functionalities, resolving simple issues, and escalating when necessary.

WHO ARE WE LOOKING FOR?

Essential requirements:

• Experience in customer service, hospitality, sales, rental, cleaning, housekeeping, warehouse, automotive, or operations.
• Strong communication and customer interaction skills.
• High attention to detail and commitment to hygiene, quality, and presentation standards.
• Practical, reliable, punctual, and solution-oriented mindset.
• Ability to work under pressure in a fast-paced operational environment.
• Ability to understand and explain basic vehicle or motorhome systems.
• Organized and proactive approach to managing customers, tasks, and operational priorities.
• Driver's license, category B.
• Advanced level of English.

Valuable:

• Experience with CRM tools, rental systems, or digital sales software.
• Proficiency in the local language, such as Spanish, where applicable.
• Previous experience in campervan, motorhome, automotive, tourism, or mobility environments.

PHYSICAL AND OPERATIONAL REQUIREMENTS

This role requires physical activity and flexibility in a depot environment. You must be able to stand, walk, bend, kneel, stretch, and move around the depot for extended periods, as well as work inside vehicles and outdoors in different weather conditions.

You must be comfortable lifting and carrying light to moderate items up to 15 kg, including kits, cleaning equipment, consumables, hoses, and supplies. You will also safely use cleaning products and chemicals, following safety guidelines and company training.

The role requires flexibility to work weekends, holidays, peak season schedules, and to adapt to urgent operational needs, such as last-minute preparations, additional cleaning tasks, or high-volume customer periods.

You must also be comfortable interacting with customers in different emotional states, including excited, stressed, or confused customers, always maintaining calm, empathy, and professionalism.

THE INDIE COMMITMENT

• Competitive compensation and commission opportunities.
• Travel benefits and access to the Indie Campers rental fleet.
• Training in customer service, sales, cleaning standards, product knowledge, motorhome systems, and operational excellence.
• Professional growth in Rental, Sales, Operations, Service, or other depot roles.
• A dynamic and multicultural work environment with a strong team spirit.

Are you ready to Go Indie?