Fleet Agent

ABOUT US

Indie Campers is a global leader in road travel, offering thousands of customers the freedom to explore the world aboard fully equipped campervans and motorhomes. As we expand our product offering, we rely on exceptional field professionals capable of delivering memorable customer experiences while contributing to business results.

The Rental Service Agent position has a dual dimension:

Customer experience lead for rentals

Sales specialist for motorhome demonstrations and sales conversion

This role is essential to ensuring customer satisfaction, whether they are starting a rental adventure or purchasing their future motorhome.

THE ROLE

The Rental Service Agent manages all rental operations in direct contact with customers and performs professional demonstrations of leisure vehicles to convert prospects into buyers. This is an operational, hands-on, and customer-centric role, combining service, product presentation, operational execution, and commercial follow-up management.

In both rental and sales activities, this position ensures that every vehicle, every interaction, and every moment experienced by the customer reflects the high standards of Indie Campers.

WHAT WILL YOU BE WORKING ON?

• Customer service and operations: performing check-ins/check-outs, briefings, and providing continuous support during the rental. Managing service incidents and emergencies with empathy.
• Sales demonstrations and customer relations: preparing and conducting leisure vehicle demonstrations, presenting features, specifications, and needs specific to each customer. Ensuring that vehicle handovers run smoothly and that all documentation is in order.
• Sales conversion and lead management: following up on leads, demonstrations, and reminders in the CRM. Transforming rental customers into sales opportunities and supporting the RV Sales District and the City Lead in achieving their objectives.
• Product knowledge and technical support: maintaining good knowledge of Indie Campers vehicle models and performing basic demonstrations of systems (lighting, gas, etc.). Identifying problems, resolving them when possible, and escalating if necessary.

WHO ARE WE LOOKING FOR?

• Required: 1 to 3 years of experience in customer service, sales, hospitality, rental, or automotive.
• Required: excellent communication and customer relations skills.
• Required: ability to understand and explain the technical systems of vehicles/motorhomes.
• Required: operational profile, adaptable and solution-oriented under pressure.
• Preferred: proficiency with CRM tools, rental systems, or digital sales software.
• Required: organized person, attentive to detail, and proactive in lead or customer management.
• Required: driver's license (category B).
• Required: English. Preferred: proficiency in the local language (if applicable).

PHYSICAL AND OPERATIONAL REQUIREMENTS

• Required: ability to stand, walk, and move around the depot for long periods during the day.
• Required: ability to lift or carry light to moderately heavy objects (10 to 15 kg).
• Required: comfortable working outdoors in various weather conditions.
• Required: flexibility to work weekends, public holidays, and during peak periods.
• Required: ability to interact with customers in different emotional states (enthusiastic, stressed, disoriented) with calmness and professionalism.

THE INDIE COMMITMENT!

• Competitive remuneration and commission opportunities.
• Training in sales, product knowledge, customer service, and leisure vehicle technical systems.
• Career evolution in the fields of rental, sales, operations, or maintenance.
• Travel benefits and access to the Indie Campers rental fleet.
• Dynamic and multicultural work environment.

Are you ready to join the Indie adventure?