Operations Manager

JOB DESCRIPTION

• Ensuring company policies are followed.
• Optimizing profits by controlling costs.
• Hiring, training and developing new employees.
• Resolving customer issues to their overall satisfaction.
• Maintaining an overall management style that follows company best practices.
• Providing leadership and direction to all employees.
• Ensuring product quality and availability.
• Preparing and presenting employee reviews.
• Working closely with the store manager to lead staff.
• Overseeing retail inventory.
• Assisting customers whenever necessary.
• Organizing employee schedule.
• Ensuring that health, safety, and security rules are followed.
• Taking disciplinary action when necessary.
• Ensuring a consistent standard of customer service.
• Motivating employees and ensuring a focus on the mission.
• Completing tasks assigned by the general manager accurately and efficiently.
• Supporting Maintaining merchandise and a visual plan.
• Maintaining stores to standards, including stocking and cleaning.
• management as needed.

JOB REQUIREMENTS

• 2+ years retail experience in a leadership capacity (e.g. management, shift leader, etc.)
• Bachelor’s degree or equivalent experience
• Familiarity with fashion trends and styles
• Ability to effectively train and motivate sales associates
• Excellent organizational, problem-solving, project management and communication skills Willingness to show leadership and guidance from the floor