Planning Analyst - Retiro

Planning Analyst.

Are you passionate about data analysis, customer experience, and project management? We are looking for a Planning Analyst (do not consider the advertisement title), a strategic role that combines information analysis and project management to drive improvements in customer experience and key business indicators.

The position will be responsible for analyzing sales and customer satisfaction metrics (NPS, SCSI, CMI, and other KPIs), identifying improvement opportunities, and leading projects alongside various area leaders to achieve defined objectives.

Main responsibilities

Data analysis

• Analyze sales indicators, customer satisfaction, and NPS to detect improvement opportunities.
• Prepare executive reports and dashboards for decision-making.
• Monitor the behavior of the area's main KPIs and propose action plans.
• Transform data analysis into concrete initiatives that contribute to improving business results.
• Use advanced Excel, Power Query, and Artificial Intelligence tools to optimize analysis and automate processes.

Project management

• Lead improvement projects focused on customer experience and service satisfaction.
• Plan, coordinate, and follow up on projects using Gantt charts and Project Management methodologies.
• Work transversally with Group Leaders to ensure the fulfillment of milestones and objectives.
• Monitor the progress of initiatives, follow up on commitments, and report results.
• Participate in periodic meetings with local and regional teams to coordinate project progress.

Marketing & Customer Experience

• Design and execute marketing initiatives oriented toward the Customer Service area.
• Administer and control the area's annual budget.
• Coordinate campaigns, activations, and communications focused on strengthening the customer experience.
• Implement continuous improvement actions based on data analysis and customer feedback.
• Coordinate projects with internal teams, agencies, and providers.

Requirements

• Graduate or advanced student of Marketing, Administration, Ingeniería Comercial, or related careers.
• Minimum 3 years of experience in data analysis, project management, or similar positions, ideally in multinational companies.
• Experience analyzing business indicators, sales, NPS, or Customer Experience.
• Advanced proficiency in Microsoft Excel.
• Experience using Power Query.
• Knowledge or experience applying Artificial Intelligence tools for information analysis and process optimization.
• Experience tracking projects through schedules or Gantt charts.
• Advanced English/C1 (oral and written) is mandatory, as the position requires permanent interaction with regional teams and participation in international meetings.

Competencies

• Analytical thinking.
• Project management.
• Organization and planning.
• Results orientation.
• Ability to transform data into improvement actions.
• Effective communication.
• Collaborative work.
• Proactivity and autonomy.

We offer

• Workplace: Retiro, Ciudad Autónoma de Buenos Aires.
• Schedule: Monday to Friday, from 09:00 to 18:00 hs.
• Modality: On-site
• Remuneration: $3,750,000 gross monthly.
• Medical coverage OSDE 210.
• Opportunity to join a leading multinational company, participating in regional projects with teams from Latin America and developing high-impact initiatives for the customer experience.

Requirements

• Minimum education: University 3 years of experience
• Keywords: planificacion, planning, planeacion, analista, analyst