TECHNICAL SALES APPLICATION ENGINEER/Manager

Position: Technical Sales Engineer/Manager (Semiconductor Socket, Contact and Thermal OEM)

Department: Sales & Business Development

Reports to: General Manager

Location: 27 New Industrial Road, Novelty Techpoint, Singapore Level: Mid-level (4–7 years)

Job Summary

Incavo designs and manufactures test sockets, contact fingers (spring-probe pins) and thermal solutions for the semiconductor test industry. This role owns the customer relationship for assigned socket accounts, contact finger and socket solutions technically, develops thermal OEM customers, and works closely with Engineering so that what we sell is what we can build and deliver.

Key Responsibilities

Account management and growth

• Own assigned FT socket customers, including quotations, pricing, forecasts, order follow-up and regular business reviews.
• Maintain the key contacts, buying cycle and opportunity status for each account in a shared pipeline, and report weekly to the General Manager.

• Grow existing accounts and open new socket and contact finger opportunities with test houses and semiconductor manufacturers in the region.

Technical selling

• Understand each customer's device package, pitch, test-board layout, current and electrical requirements, and thermal needs.
• Recommend the right contact finger or socket configuration and explain its advantages against competing products.

• Prepare technical proposals and respond to RFQS accurately and on time.

Contact finger and socket development

• Capture customer requirements and bring them to the socket engineers, including those based overseas.
• Run development projects with the customer: requirement, design review, sample, qualification and feedback.

• Run a capacity check with Engineering before committing dates and volumes to customers.

Thermal OEM

• Develop thermal OEM customers for Incavo thermal solutions, such as thermal heads, pedestals, cold plates and thermal interface materials.
• Gather thermal requirements, support samples and trials, and coordinate quotations with Engineering and Customer Service.

Cross-functional coordination

• Work with Customer Service, Procurement and QC& Production on order status and delivery commitments.
• Support the QC team on customer RMA and ENPR reports, including customer communication.

• Monitor competitor products and pricing, and report market feedback to the General Manager and Engineering.
• Travel to customer sites and industry events as needed.

Requirements

• Degree or diploma in Mechanical, Electrical, Electronics, Materials or a related engineering discipline.
• 4–7 years in technical sales, sales engineering, application engineering or product engineering in semiconductor test hardware, such as test sockets, contactors, probe cards, handlers, burn-in or thermal solutions.

• Working knowledge of final test, and of how contact pins or spring probes affect contact resistance, current rating and signal performance.
• Able to read mechanical drawings and discuss package types such as BGA, QFN and LGA.

• Experience managing customer accounts, quotations and RFQs, with commercial awareness in pricing.
• Clear written and spoken English; comfort able presenting to engineers and purchasers.

• Willing to travel regionally. Computer skills: Excel, CRM or ERP.

Advantages

• Existing relationships with semiconductor manufacturers or test houses in the US, Taiwan, Philippines, Malaysia or Singapore.
• Experience with high-speed or coaxial sockets, or with thermal management for test (TIM, thermal heads).

• New socket or thermal OEM opportunities added to the pipeline each quarter, and the pipeline kept up to date.