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IT Service Center Assistant

Impulso SA de CVLa Libertad, Antiguo Cuscatláncomputrabajopublished 09/02/2026
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Machine translation — original language: Spanish.Show original

Provide first-level technical support to users, resolving problems related to hardware, software, and networks. Coordinate preventive and corrective maintenance of computer equipment and peripherals.

Incident Management: Register and manage incidents and service requests in the ticket management system. Escalate complex problems to higher levels when necessary.

Monitoring and Reports: Monitor network and system performance, identifying and reporting potential problems. Generate periodic reports on the status of systems and activities performed.

Education requirements:

Technician in Informatics, Systems or related areas, university student at the 2nd year level in Ing. informática or related.

Experience:

1 year of previous experience in technical support or similar roles.

Skills:

Problem Solving: Ability to identify and solve technical problems efficiently. Effective Communication: Ability to communicate clearly with users and other team members. Customer Orientation: Focus on providing excellent customer service. Teamwork: Ability to collaborate with other team members and departments.

Requirements

  • Minimum education: Technical/Professional Education
  • 1 year of experience
  • Languages: English
  • Age: between 21 and 25 years
  • Knowledge: Administration of networks, Hardware, Preventive maintenance, Monitoring, Technical support

Keywords:

ayudante, asistente, auxiliar, aux, auxiliary, assistant, helper, aide, service