Doctor Team Lead - Italy

About the company

At Impress, we're reinventing orthodontics. We're the largest digital orthodontic chain in Europe — 140+ clinics, 10 countries, and the #1 Invisalign partner on the continent. Our team is obsessed with teeth, digitalization, and giving patients an experience they actually love.

Your tasks

We're looking for a Doctor Team Lead to support, train, and empower our doctors across every clinic in Italy — raising clinical quality and making sure every patient gets a world-class experience.

• Review and approve treatment plans, eligibility, and refinements.
• Be the first point of support for doctors and auxiliaries across clinics.
• Build the team and process behind smooth, reliable front-line support.
• Act as the link between our clinics and HQ in Barcelona.
• Design training programs and processes that raise the bar clinic by clinic.
• Train teams on processes and training techniques.
• Monitor quality reports and NPS daily, keeping performance on track.
• Build and roll out improvement action plans where it's needed most.
• Track utilization and team efficiency daily, and run quality checks.
• Set up quality-monitoring procedures for hygienists, auxiliaries, and doctors on tools and process compliance.
• Step in on escalated patient cases — in clinic, by call, video, or email.
• Get involved in marketing moments: interviews, influencer visits, photoshoots, and social content.
• Split your time between HQ and clinics, bringing orthodontic expertise wherever it's needed.
• Travel and occasional weekend work come with the territory.
• Your drive and hard work will deliver nothing less than impressive results. 💪

Requirements

• Italian spoken fluently, Spanish & English are also mandatory
• Degree in dentistry or orthodontics, registered with the Dental Association.
• Solid clinical experience, ideally with aligners and digital technologies.
• Experience supervising or coordinating a medical team.
• Comfort with digital tools and patient tracking software.
• Ability to validate treatment plans and manage complex cases.
• Natural leadership, strong organization, and excellent communication.
• A relentless focus on patient excellence and continuous improvement.
• Professional English; another language is a plus.
• Willingness to travel frequently across our international clinic network.

What we offer

• High-end, high-performance technical equipment, so you can focus on what matters.
• Modern, fully renovated dental centers across our international network.
• Ongoing training to keep sharpening your clinical and leadership skills.
• Support from a general practitioner for anything outside orthodontics.
• A dedicated patient support team, available 7 days a week via our treatment tracking app, alongside clinical appointments.
• An international network of colleagues across the EU and USA.
• An energetic clinical team that genuinely listens to each other.
• Clear career path and growth opportunities.
• Special discounts on aligner treatments for you and your family.

How to apply

Ready to transform the industry with us? Apply now and let's smile together! 😁