Business Support Officer

Contract Duration: 1 September - 7 December 2026 Location: Civic Centre, SO14 7LY

Role Purpose

The Business Support Officer will provide professional, flexible and customer-focused administrative support to internal and external customers. The role will support day-to-day business operations, ensuring work is completed accurately, efficiently and within agreed timescales.

Key Responsibilities

Administration & Business Support

• Provide administrative support to managers, colleagues and service teams.
• Prepare letters, reports, presentations, spreadsheets and other documents.
• Undertake word processing, filing, scanning, photocopying and document circulation.
• Maintain accurate electronic and paper records.
• Process routine correspondence, forms and documentation.
• Manage competing priorities and meet deadlines.

Customer Service & Communication

• Deal professionally with customers, colleagues and external stakeholders by telephone, email and face-to-face.
• Respond promptly to enquiries and service requests.
• Provide clear, helpful and solution-focused information.
• Adapt communication to different audiences and customer needs.
• Escalate complex or sensitive matters where appropriate.
• Build positive working relationships.

Data & Records Management

• Collect, record, input and maintain accurate information across databases, spreadsheets and business systems.
• Update customer, case and transaction records.
• Run reports and prepare correspondence using available information.
• Carry out basic data quality checks and correct or escalate errors.
• Maintain effective filing, retention and document management systems.
• Handle confidential information in line with Data Protection, Information Governance and Information Security requirements.
• Assist with Freedom of Information requests by locating and collating relevant information.

Meetings & Events

• Organise meetings, arrange rooms and equipment, and coordinate attendance.
• Prepare and circulate agendas, papers and presentations.
• Record and distribute actions, decisions and follow-up information.
• Support workshops, training and other business events.

Applications & Processing

• Receive, validate and process applications, requests, passes, permits and checks.
• Check documentation for completeness and accuracy and request further information where necessary.
• Maintain accurate records and process requests within agreed timescales.
• Escalate discrepancies or issues appropriately.

Financial & Office Administration

• Support routine financial administration, including purchase orders, invoices, payments, expenses and petty cash where required.
• Maintain appropriate financial records and support reconciliation/reporting activities.
• Identify and escalate financial discrepancies.
• Support the smooth running of the office, including supplies, equipment and general operational arrangements.
• Provide flexible administrative cover when required.

IT Skills

Practical experience using:

• Microsoft Word, Excel, Outlook, PowerPoint and Teams.
• Email and calendar systems.
• Spreadsheets, databases and document management systems.
• Customer/case management and other business-specific systems.

The ability to learn and use new systems quickly is essential.

Essential Qualifications & Experience

Good general level of education with strong written English and numeracy skills.

• Demonstrable experience in administration or business support.
• Experience supporting teams, services or individuals.
• Professional experience using Microsoft Office.
• Experience with data entry, records management and document administration.
• Experience preparing correspondence, reports or presentations.
• Experience dealing with internal and external customers.
• Ability to organise meetings and manage competing priorities.
• Ability to handle confidential information appropriately.
• Strong attention to detail, accuracy and organisational skills.
• Ability to work independently and collaboratively.

Desirable: NVQ Level 1 or equivalent in Business Administration, Customer Service or a relevant discipline.

Communication & Organisation

The successful candidate will demonstrate:

• Clear, professional and confident communication skills.
• Strong customer service and relationship-building skills.
• Excellent organisation and time management.
• Ability to prioritise multiple tasks and meet deadlines.
• Ability to work accurately under pressure.
• Personal accountability and ownership of work.

Essential Behaviours

• Demonstrates integrity, professionalism and accountability.
• Works collaboratively and respects different views.
• Takes responsibility for personal development and acts on feedback.
• Adapts positively to change and new ways of working.
• Looks for opportunities to improve processes and services.
• Maintains high standards of customer service.
• Builds effective relationships based on trust and respect.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.