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customer service agent

IMP AerostructuresAmherst, NSJob Bankpublished 09/08/2026
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Must-have:SAP

Education:

College/CEGEP. or equivalent experience.

Work setting:

  • Industrial plant.
  • Aviation/aerospace manufacturing.

Tasks:

  • Answer written and oral inquiries.
  • Address customers' complaints or concerns.
  • Answer inquiries and provide information to customers.
  • Arrange for billing for services.
  • Arrange for refunds and credits.
  • Explain the type and cost of services offered.
  • Maintain records and statistics.
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services..
  • Perform general office duties.
  • Receive and log complaints.
  • Sell merchandise.
  • Maintain and manage digital database.
  • Answer clients' inquiries and provide information.
  • Consult with clients after sale to provide ongoing support.
  • Complete and process international purchase orders.
  • Review purchase order claims and contracts to determine compliance with company policy.

Computer and technology knowledge:

  • Database software.
  • Enterprise resource planning (ERP) software.
  • Internet.
  • MS Excel.
  • MS Outlook.
  • MS Windows.
  • MS Word.
  • SAP (FI/CO / HR / MM / OT SD).
  • MS Access.
  • MS PowerPoint.
  • JD Edwards.
  • Spreadsheet.
  • Electronic mail.
  • Inventory control software.

Work conditions and physical capabilities:

  • Attention to detail.
  • Fast-paced environment.
  • Tight deadlines.
  • Work under pressure.
  • Repetitive tasks.

Personal suitability:

  • Punctuality.
  • Client focus.
  • Efficient interpersonal skills.
  • Excellent oral communication.
  • Excellent written communication.
  • Flexibility.
  • Organized.
  • Reliability.
  • Team player.
  • Judgement.
  • Ability to multitask.
  • Dependability.
  • Honesty.
  • Quick learner.

Screening questions:

  • Are you currently a student?.
  • Do you have experience working in this field?.

Experience:

3 years to less than 5 years.

Employment terms options:

  • Day.
  • Overtime available.

Health benefits:

  • Dental plan.
  • Disability benefits.
  • Health care plan.
  • Paramedical services coverage.
  • Vision care benefits.

Financial benefits:

  • Registered Retirement Savings Plan (RRSP).

Other benefits:

  • Free parking available.