Program Analyst, IHSC Special Operations Unit (O-5 Billet) Non-Supervisory

Serves as a Program Analyst supporting IHSC's Special Operations Unit. Manages administrative, HR, property, travel, training, budget, and mission-support functions for medical air, ground, and maritime operations. Coordinates readiness requirements, tracks equipment and expenditures, analyzes data, and supports program planning, reporting, and operational continuity. This position is only open to USPHS officers and Call to Active Duty (CAD) candidates.

Major duties

Interpretation and translation of policies, regulations, laws and practices within the scope of the employees' duties. Serves as a program analyst with administrative duties that include developing, delivering, managing, and maintaining the following programs within ISOU:

Human resources: Assists with onboarding new personnel into unit processes and systems. Assures all staff including new hires have all required operational administrative request completed for government passport, government credit cards, ICE FERO ID, credentials, and local office/facility access. Assists with coordination and communication with local facility and ICE field offices for ISOU office space and allocation; assist with ensuring that all officers have physical office space, equipment, and supplies to perform duties. Coordinates, reviews, and certifies Special Pays (Flight Pay, Sea Pay, Hazardous/Hostile Duty Pay) for) DHS PHS officers and assists the program managers with the assignment of officers for scheduled ICE AIR and USCG missions. Submits required documentation to IPU to obtain flight orders for new hires. Verifies for accuracy and submits flight certificates monthly to IPU. Maintains all offices forms and unit documentation via electronic formats for records and historical keeping. Participates in the evaluation of administrative programs, systems and methods and helps identify ways to improve the efficiency and effectiveness of these services within the unit. As sole administrative staff for ISOU, advise management on assigned administrative matters. Serves as administrative back up for the Unit Chief and Section Chiefs when not available on matters of purchases, travel and travel cost, schedule, and coordination with ERO/IAO for mission assignments. Communicates with HITU and other ICE website stake holders for SharePoint collaboration.

Property: Assures all officers are up to date on government phones and computers, printer/fax/copy, to maintain seamless communications with all team members while CONUS and OCONUS. Works closely with the Medical Supply officer and assists in overseeing the procurement, inventory, and distribution of mission-critical medical and operational supplies. Ensures that all government issued property and equipment to ISOU is tracked. Serves as an Express Mail Account holder. Ensures that all shipments and orders for ISOU are tracked and accounted for. Ensures that all ISOU mail and packages are distributed to assigned members and adhere to assigned shipping rules and regulations. Coordinates with ISOU Medical Equipment Program Manager (PM) after research for cost effective purchases on all medical equipment.

Travel: Coordinates transportation, lodging, and other necessary logistics for TDY/deployed ISOU personnel. Coordinate passport and visa applications for all ISOU and SOR to ensure 100% preparedness for mission assignments. Along with the Unit Chief and Section Chiefs, represents ISOU in dealings with vendors and organizations within the agency that have primary responsibility for services such as the Passport Program, issuance and/or renewal of official passports. Serves as the primary CONCUR Travel Coordinator for ISOU; reviews and approves 100% of all ISOU travel and logistics to assure timely attendance and participation of ICE ERO medically supported missions.

Training: Works in collaboration with the ISOU Training Section Chief and Training Program Manager to assist to assure all assigned TDY trainings for ISOU staff are appropriately scheduled and funding available for attendance. Supports ISOU training officer in coordination of ISOU/SOR training, ensuring compliance with required readiness standards. Maintains current on mission support systems, DHS/ICE/ERO regulations, and IHSC operational procedures. Assists Unit Chief and Section Chiefs in evaluating program goals and objectives, priorities, and activities in ISOU operations, program progress, and changing health needs and demands Analyzes unit expenditures related to mission and assists in formulating any budget request with data analysis. Assists in budget request and fiscal responsibility of expenditures. Analyses and compares cost effective purchases. Assists with policy development, data analysis, and program reporting. Maintains accurate records related to medical air operations, Alien Migrant Interdiction Operations missions, deployments, TDY, training certifications, and mission readiness. Works with Medical Air Operations PM, Ground Operations PM, and AMIO PM to maintain unit stats. Provide subject matter expertise in mission support processes during planning meetings and working groups. Remains flexible and able to adapt to sudden changes in schedules and work requirements which may mean cancellation of leave if it interferes with unexpected missions or training. Occasional travel may be required. Other duties as assigned

Qualifications

COMPETENCIES: Demonstrate strong interpersonal skills. Treats others with courtesy, sensitivity, and respect. Shows consistency in words and actions. Writes in a clear, concise, organized, and professional manner. Makes clear and professional oral presentations. Listens effectively; clarifies information as needed. Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations using a variety of products to include spreadsheets, charts, graphs, etc., to demonstrate what is actual and what is recommended. Inspires and fosters team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals. Conducts self in an honest, fair, and ethical manner, demonstrating high standards of ethics. Cultural competency with the ability to understand, communicate with and effectively interact with people across various cultures.

Education

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Qualifying degree from the U.S. Public Health Service officer's category and three years professional experience relevant to the Officer's category. Incumbents must possess at least three years of experience related to management, administration or evaluation of programs. If the incumbent holds a clinical license, it is the responsibility of the incumbent to fulfill the obligation(s) of their licensing or certifying body to maintain current status. The agency may require the incumbent performs clinical activities with the scope of clinical license in times of critical needs within the agency. If in a clinical discipline and as directed and approved by his/her supervisors, the incumbent may perform clinical duties of their profession in federal health care facilities. Such directions are documented via a memorandum of assignment and are filed in the eOPF. Maintains BLS for Healthcare Providers certification through the American Heart Association. Knowledge of DHS/ICE operational structure and mission support processes. Ability to exercise a high degree of independence, initiative, judgment, and follow-through on a broad range of sensitive, complex administrative tasks. Ability to analyze data accurately and produce reports of various types. Remains open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles. Knowledge and skill in Microsoft Office programs to include Microsoft Project, Visio, Excel, and SharePoint. Must be able to attain and maintain a DHS Secret Clearence.