Program Analyst, Health Operations Plans and Programs (O-5 Billet) Non-Supervisory

Program Analyst supporting IHSC Health Operations Plans and Programs. Provides program analysis, project management, operational and logistical coordination, data management, policy support, and mission readiness for headquarters, field, contingency, and special missions. Develops reports and decision tools, tracks deliverables, and coordinates stakeholders. This position is only open to USPHS officers who are currently IHSC employees. USPHS CAD candidates are not eligible for this position.

Major duties

DUTIES AND RESPONSIBILITIES: Provides program analysis, operational coordination, administrative support, and mission support to the assigned HSS unit. Supports complex projects, initiatives, special missions, contingency operations, surge activities, deployments, and other mission requirements stateside or internationally. Serves as a liaison and primary point of contact for assigned projects, headquarters operations, field activities, interagency coordination, deployment support, and other HSS requirements. Coordinates with internal and external stakeholders to resolve operational issues, clarify requirements, support communication, and advance program objectives. Develops and maintains project plans, trackers, rosters, schedules, dashboards, databases, reports, briefings, decision documents, executive summaries, information papers, talking points, and other tools that support execution and leadership decision-making. Tracks deliverables, deadlines, action items, incoming requests, timelines, risks, program status, accomplishments, and recommended courses of action from receipt through completion. Reviews, analyzes, and improves administrative and operational processes, policies, procedures, protocols, guidance documents, and operational materials. Provides technical and administrative support for contracts, acquisitions, resource planning, personnel coordination, operational readiness, and staffing requirements. Coordinates meetings, agendas, minutes, attendance, action items, and follow-through on assigned tasks. Represents assigned HSS unit at meetings, briefings, working groups, operational planning sessions, mission coordination forums, and other engagements, as assigned. Maintains, validates, analyzes, and reports program data to support oversight, trend identification, resource planning, performance improvement, compliance monitoring, and decision-making. Participates in strategic and long-range planning, process improvement teams, special projects, compliance reviews, readiness activities, accreditation-related efforts, internal reviews, quality initiatives, productivity initiatives, and performance improvement activities. Monitors compliance with applicable policies, standards, procedures, reporting requirements, and accreditation requirements; recommends changes to improve effectiveness, accountability, consistency, and reduce duplication. Coordinates logistical support for deployments, special missions, contingency operations, and field support activities, including travel, lodging, transportation, deployment rosters, reporting instructions, inventory, equipment, supplies, and related operational requirements. Serves as a purchase card holder, if assigned, and purchases authorized equipment, supplies, or services in accordance with policy; maintains records, reconcile charges, tracks property distribution, and supports accountable property processes. Provides budgetary awareness, resource projections, and planning recommendations for leadership. Supports staffing coordination for headquarters, field, clinical, operational, special mission, and contingency requirements, including clinical provider support when appropriate and within scope. Travel is up to 30% as required, including CONUS and OCONUS travel. Adheres to the supervisory chain of command and performs other duties as assigned.

Qualifications

COMPETENCIES:

• Mission Focus: Understands organizational priorities and delivers products that support operational readiness, program effectiveness, and continuity of health care operations.
• Adaptability: Responds effectively to changing priorities, urgent requirements, and dynamic operating environments. Adjust quickly while maintaining accuracy, professionalism, and mission focus.
• Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of diverse individuals in varying situations.
• Oral Communication: Delivers clear and convincing oral presentations. Actively listens and clarifies information as needed to ensure understanding.
• Written Communication: Produces clear, concise, organized, and persuasive written materials tailored to the intended audience.
• Problem Solving: Identifies and analyzes problems effectively. Evaluates the relevance and accuracy of information, generates alternative solutions, and provides well-informed recommendations.
• Integrity and Ethics: Demonstrates honesty, fairness, and ethical behavior. Maintains consistency between words and actions and exemplifies high ethical standards.

PHYSICAL DEMANDS:

• Lifting and Carrying: Ability to carry up to 50 lbs. of medical equipment over 100 yards.
• Extended Sitting/Standing: Capability to sit and/or stand for prolonged periods of 6-8 hours.
• Bending and Reaching: Ability to perform repeated bending and reaching motions as required.
• Manual Dexterity: Proficient in average manual dexterity for efficient computer operation.
• Phone and Communication Tool Usage: Ability to use a phone, computer, or other communication tools for extended durations without compromising focus or productivity.

Education

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Bachelor's degree in healthcare-related field, healthcare administration, financing, business, or computer science.
• Master's degree preferred but not required.
• If holding a clinical license, incumbents must fulfill licensing or certifying body obligations to maintain status.
• May be required to perform clinical activities within the scope of the license during critical agencies' needs.
• Minimum of two years of professional experience in program management services.
• Maintains clinical professional skills through continuing education opportunities and provides Temporary Duty support as needed.
• Maintains basic readiness status to meet agency requirements.
• Holds and maintains Basic Life Support for Healthcare Providers certification.
• Demonstrates a high degree of independence, initiative, judgment, and follow-through on sensitive and complex administrative tasks.
• Exhibits flexibility and adaptability to sudden changes in schedules and work requirements.
• Proficient in Microsoft Office programs.
• Knowledge of ICE and IHSC program policies, guidelines, operating procedures, and departmental initiatives preferred but not required.
• A minimum of two years of IHSC experience is suggested but not mandatory.