Control and Quality Analyst
Must-have:QA/Test
Machine translation — original language: Spanish.Show original
About the company
At iMile Delivery México, a transportation and courier company with national and international coverage, we are looking for talent with experience in logistics and last mile to strengthen our auditing, quality control, and continuous improvement processes.
Your tasks
What will be your objective? To guarantee the quality and reliability of deliveries through the auditing of evidence, the monitoring of operational incidents, and the identification of improvement opportunities.
Main responsibilities
- Audit and validate Proof of Delivery (POD), ensuring their authenticity and integrity.
- Review and validate shipment return requests.
- Follow up on held packages, uncompleted deliveries, and operational incidents.
- Identify root causes and propose corrective actions.
- Coordinate with Operations, Quality, and delivery drivers to solve incidents.
- Monitor operational indicators and propose process improvements.
Requirements
What we are looking for
- Indispensable experience in logistics, courier, or parcel services.
- Experience in management, supervision, or monitoring of delivery drivers.
- Knowledge of last mile operations.
- Analytical capacity to identify deviations and resolve incidents.
- Indispensable English
- Indispensable Driver's License and vehicle
- Proficiency in Excel and technological tools.
- Communication, organization, and follow-up skills.
- Result-oriented and continuous improvement mindset.
Requirements
- Minimum education: Higher education - Bachelor's degree
- 2 years of experience
What we offer
- Competitive salary.
- Professional development opportunities.
- Join a constantly growing company.
- Participation in improvement and operational quality projects.
How to apply
- If you have experience in courier services, are passionate about operational analysis, and are looking for new professional challenges, we want to meet you!
- iMile Delivery México | Connecting destinations, boosting your talent.
Other
Keywords: analyst, quality, qa