Customer Service Representative

Responsibilities:

Handle customer inquiries via chat, calls, in a timely and professional manner Provide accurate information on products, services, and promotions Manage customer complaints and ensure effective resolution within defined timelines Conduct telemarketing and follow-up calls to engage and retain customers Assist users with account-related issues, including registration, login, and transactions Escalate complex issues through the appropriate channel Maintain a high level of customer satisfaction at all times Record and document customer interactions accurately in CRM systems

Requirements:

Minimum of HND in any relevant field Strong communication and interpersonal skills Ability to multitask and work in a fast-paced environment Basic computer literacy and familiarity with digital communication tools Customer-oriented mindset with problem-solving ability Prior customer service experience is an advantage Must reside in Lagos