Customer Service Associate, 20-60%

Your tasks

• Advise and assist customers and systematically welcome them with a friendly smile in the following areas:
• In the entrance area: Greet customers, ensure they feel well-welcomed and well-informed from the start, and direct them to the right contact person if necessary.
• In the Småland: Ensure that children aged 3 to 10 are in good hands.
• At the returns counter: Find quick, simple, and customer-oriented solutions to all problems, based on our internal guidelines.
• In the goods collection area: Check and hand over purchased goods to our customers and ensure that waiting times are as short as possible.
• At the checkout: Prove every day that service can be both fast and friendly, and say goodbye to people in a way that makes them want to return: with a smile.

Requirements

We are looking for a female or male associate for our customer service, who would enjoy helping our customers and offering them the best possible shopping experience. Thanks to you, our customers will not only enter IKEA with a smile, but they will also leave with one and look forward to returning.

• You have a strong service orientation, a friendly attitude, and a keen sense of what customers want.
• You enjoy answering questions and finding a solution to every problem - regardless of the tension the situation may generate.
• You feel comfortable enough in English to be able to communicate with international customers.
• You love working with people and strive to offer the best possible shopping experience to our clientele.
• You have an affinity for numbers, are skilled with money, and are comfortable with computers.
• You have a passion for furnishing and the IKEA brand and are eager to learn about the IKEA product range and service options in detail.