Customer Service Officer (Sales Assistant)

1. Coordinate sales, ordering, import–export, and product delivery to ensure products are delivered on schedule.
2. Coordinate with customers, vendors, shipping companies, and relevant internal departments, including following up and resolving issues until completion.
3. Prepare Quotations and documents related to sales work.
4. Prepare and verify documents in the SAP Business One system, such as Sales Order (SO), Purchase Order (PO), Goods Receipt PO (GRPO), Delivery Order (DO), Tax Invoice, and other related documents.
5. Coordinate import–export operations, including following up on documents, taxes, freight charges, and related service fees.
6. Plan product deliveries, prepare supporting delivery documents, and coordinate with the warehouse department.
7. Provide product information to customers and send related documents such as Product Specification, RoHS, Certificate, and Company Profile.
8. Prepare and compile reports regarding sales, purchasing, costs, expenses, billing, and follow up on payments from customers.
9. Support operations according to the ISO 9001 quality management system and company requirements.
10. Perform other duties as assigned.

Qualifications: Bachelor's degree in Business Administration, Management, Logistics, Marketing, or a related field. At least 1 year of experience in Customer Service, Sales Support, Import-Export, or Logistics. Proficient in Microsoft Office; experience using SAP Business One or ERP systems will be given special consideration. Good command of English in listening, speaking, reading, and writing. Strong coordination, communication, and problem-solving skills, with the ability to multitask effectively. Detail-oriented, responsible, and able to work under pressure. Ability to communicate in Japanese will be given special consideration.