Admin Supervisor #OPG #Bishan

Job Summary

Lead and supervise team leaders and administrative operations to ensure productivity, service quality, and compliance. Coordinate manpower deployment, resolve operational issues, and prepare performance reports to support management decisions.

Responsibilities

• Supervise Team Leaders and oversee administrative operations to maintain efficient workflow and team performance
• Monitor daily workload, productivity, and service standards to ensure operational targets are met
• Coordinate manpower deployment and staff schedules to optimize resource utilization
• Ensure work accuracy and compliance with established procedures to uphold quality and safety standards
• Identify and resolve operational issues promptly, escalating major concerns to management for timely intervention
• Prepare detailed performance reports and collaborate with management to support strategic decision-making

Preferred competencies and qualifications

• Minimum tertiary qualification in a relevant discipline
• At least 4 years of experience in customer service and/or operations management
• Experience supervising teams and managing daily operations
• Proficient in Microsoft Office and performance reporting
• Strong leadership, planning, and problem-solving abilities demonstrated through managing teams and operational challenges
• Effective communication and interpersonal skills applied in team coordination and stakeholder engagement