Customer Service Lead

Requirements: Previous leadership or supervisory experience, preferably in a contact center or customer service environment.

Strong communication, coaching, and problem-solving skills.

Ability to analyze performance and identify opportunities for improvement.

Strong organizational skills and attention to detail.

Ability to handle escalations and make sound decisions in a fast-paced environment.

Proactive, accountable, and team-oriented approach.

Comfortable working with performance metrics, quality standards, and operational goals.

Ability to work effectively with both local and international teams.

Strong customer service mindset and professional judgment.

Ability to learn and work effectively with multiple systems and business tools.