Sales Order Management Executive
Job Scope: • Responsible in managing the full order-to-cash cycles in ERP system, ensuring timely and accurate order processing to meet customer and revenue objectives. • Receive and validate customer orders, verifying stock availability, pricing, and credit limits in accordance with internal policies. • Handle customer inquiries and escalations via phone and email, resolving delivery delays, returns, and order discrepancies promptly and effectively. • Coordinate on logistics and transportation with warehouse team & transporters to ensure smooth and on-time deliveries. • Partner closely with Sales and warehouse teams to optimize sales order flow and resolve delivery issues. • Monitor and follow up on urgent manual delivery orders, ensuring all signed documents were received and converted to official system records. • Created and manage blanket orders and coordinate on release schedules to align with customers’ delivery requirements. • Oversee order fulfilment and returns, processing adjustments and replacements in compliance with company policies. • Suggest workflow enhancements to improve efficiency, order accuracy, and customer satisfaction. • Ensure adherence to Regulatory standards (especially by checking products registration before order entry) including customs & export regulations. • Provide proactive communication and order status updates to customers & sales teams. • Deliver high levels of customer satisfaction through professional communication and quick resolution of issues. • Provide backup support during absences of team members. • Responsible to familiarize with the ISO13485 procedure & always operate within the guidelines. Requirement: Candidate should have Diploma with 1-2 years related experience
Fluent in both written and spoken English and Mandarin
Good working knowledge with Ms Office applications
Hands-on experience with sales order management module of any ERP Systems preferred