IELTS Customer Service Officer

KEY RESPONSIBILITIES:

• Respond to customer enquiries through various channels, including walk-ins, telephone, email, and other digital platforms, in a timely, accurate, friendly, and professional manner.
• Provide guidance and support to IELTS test takers throughout the registration process and handle related requests in accordance with established procedures.
• Handle other test-related requests from test takers when needed.
• Identify opportunities to...

• Minimum 2 years of experience working in a customer service/sales environment, preferably in the services industry.
• Good communication skills (in both Vietnamese and English)
• Integrity – being honest, confidential and ethical.
• Attention to detail – being careful about detail and thorough in completing tasks.
• Dependability – being reliable, responsible, multi-task, and handle tasks under high pressure.
• Cooperation – being...