E-commerce Supervisor

We are looking for an E-commerce Supervisor who will take over the overall supervision, organization, and development of the company's online stores.

We are looking for a person with commercial acumen, organizational skills, initiative, and a genuine interest in e-commerce, who will have a daily overview of the operation and performance of the e-shops and will constantly seek ways to improve and grow them.

The role is not limited to performing daily tasks. We want a person who will take substantial responsibility for the e-commerce channel, monitor goals and results, coordinate the team, and leverage data and commercial opportunities to propose and implement specific actions, in collaboration with the team and management.

Key Responsibilities

• Overall supervision and daily management of the online stores, ensuring their smooth and efficient operation.
• Monitoring commercial goals and the progress of online sales and formulating proposals and actions to improve results.
• Monitoring and analyzing key e-commerce KPIs.
• Monitoring product availability and stock and timely identification of shortages, needs, and commercial opportunities.
• Supervision of online merchandising and the overall commercial image of the e-shops, including the presentation of products, categories, new collections, and promotional activities.
• Planning and coordinating the e-commerce commercial plan, launches, and seasonal activities, in alignment with the company's overall commercial strategy.
• Continuous evaluation of the customer journey and formulation of proposals to improve user experience and increase conversion.
• Daily coordination and guidance of the e-commerce team, setting priorities and monitoring the progress and quality of work.
• Creation and monitoring of reports regarding the performance of the online stores and leveraging data for informed decision-making.
• Collaboration with Marketing, Customer Service, Logistics, and other involved departments to achieve commercial goals.
• Collaboration with developers and technical partners to address problems and ensure the continuous evolution and improvement of the custom e-commerce platform.
• Monitoring competition and trends in e-commerce and digital retail, aiming to evaluate and introduce new ideas and best practices.

Required Qualifications:

• 3–5 years of professional experience in e-commerce, ideally in retail, fashion, or a similar commercial environment.
• Hands-on experience in the operation and development of an online store.
• Good understanding of key e-commerce KPIs and experience in monitoring and analyzing commercial results.
• Very good knowledge of Microsoft Excel and comfort in data processing and analysis.
• Familiarity with Google Analytics (GA4) and web analytics tools.
• Commercial acumen and the ability to connect data with specific proposals and actions.
• Experience or good understanding of online merchandising and the customer journey.
• Ability to coordinate and lead a team.
• Very good organizational skills and effective management of multiple priorities.
• Very good communication and collaborative skills.
• Good knowledge of the English language.

The profile we are looking for

Beyond experience and technical knowledge, we are looking for a person who:

• Has ownership and a high sense of responsibility for the area they take over.
• Takes initiative, proposes informed solutions, and implements them in coordination with the team and management.
• Has a commercial mindset and a steady orientation toward results.
• Leverages data and KPIs to support their proposals and decisions.
• Identifies problems and opportunities in a timely manner and proposes specific actions to address or exploit them.
• Collaborates effectively and understands when to take initiative and when consultation and alignment are required.
• Has a genuine interest in e-commerce and a willingness for continuous improvement.
• Combines attention to detail with the ability to see the overall commercial picture.
• Can organize, guide, and develop their team.

Benefits:

• A role with substantial responsibility and the opportunity to take initiative.
• Active participation in the growth and evolution of the company's e-commerce.
• A modern and dynamic working environment.
• Opportunities for professional growth and development.