CRM & Clienteling Specialist

The company operates in the fashion, retail, ecommerce, and wholesale sectors. We are looking for a CRM & Clienteling Specialist to strengthen our team and contribute to the next phase of the company's growth.

The mission of the role The CRM & Clienteling Specialist designs and implements retention, segmentation, and clienteling actions, supporting both ecommerce and stores in growing loyal customers.

Main responsibilities

• Creates segments and customer journeys based on behavior, value, and lifecycle stage.
• Designs and executes email/SMS campaigns, automations, and reactivation programs.
• Coordinates the clienteling plan of the stores and develops practical communication tools.
• Monitors retention, repeat purchase, customer lifetime value, engagement, and campaign performance.
• Ensures data quality, correct use of consent, and compliance with GDPR and company policies.
• Collaborates with Retail, Ecommerce, and Marketing for launches, events, and VIP clientele.
• Produces reports, insights, and suggestions for improving the customer experience.

Required Qualifications: Required qualifications

• Experience in CRM, lifecycle marketing, loyalty, or clienteling.
• Familiarity with CRM/CDP or marketing automation platforms and reporting tools.
• Ability to analyze data and convert insights into specific actions.
• Very good written communication and attention to detail.
• Understanding of GDPR, consent management, and basic principles of data quality.
• Very good knowledge of English.

The profile we are looking for Customer-centric thinking, analytical skills, creativity, and respect for personal data.

Benefits: