Delivery Manager/Key Account Manager
At Idego , you'll join a ~100-person team of experienced problem solvers building real products across Cloud, Data & AI, and Software Development . The environment is genuinely AI-oriented - modern tech applied to real business problems, not chasing shiny trends. If you naturally connect the dots across tools, systems, and ideas, and you're someone who stays curious and takes ownership, this is the kind of place where that's noticed and valued. On the culture side, things stay simple. Autonomy, common sense, zero micromanagement. No unnecessary corporate layers, no "let's look busy" theatre - just smart people working together and building things well. The remote-friendly setup has been in place for years, so flexibility, trust, and healthy collaboration aren't perks - they're simply how Idego operates. Modern tech, AI-driven thinking, meaningful projects - and a work culture built around trust, growth, and getting things done properly.
About the role
As Delivery Manager/Key Account Manager, you'll look after a portfolio of international clients: keeping relationships strong, making sure clients and our people work well together, and being the person clients turn to first. You'll also close new deals and spot where existing clients could use more of our help, from one extra specialist to a whole new team. It's a role for someone who enjoys both sides of the job: building long-term relationships and getting the deal signed.
Our perks
Work environment with zero micromanagement - we cherish autonomy
100% remote work, recruitment & onboarding
Experienced team from 4 to 15+ years in commercial projects
Unique memes & pets channels
Private medical insurance and sports card
Daily tasks
- Take over new opportunities and lead them to a signed deal
- Grow your accounts: spot the need for new roles, additional teams and extensions before the client asks
- Negotiate rates, renewals and contract terms
- Plan and forecast the growth of your portfolio
- Be the main point of contact for client decision-makers and run regular business reviews
- Handle escalations end to end and come with a solution, not just a status update
- Understand your clients' business goals well enough to advise them on how our teams can help
- Stay close to our specialists on your accounts through regular check-ins, and catch risks early
- Coordinate onboarding, offboarding and replacements, and define client needs for recruitment
- Keep reporting and monthly settlements accurate and in line with client agreements
- Use AI every day to work smarter
- Collaborate with HR, Finance, and Legal Teams
Requirements
What you bring Several years in a client-facing role at a software house or IT consulting company A track record of closing new deals and growing accounts through cross-sell and upsell Experience with team/staff augmentation or outsourcing Confidence with senior client stakeholders, and the ability to hold your position in conversations A habit of bringing your own recommendations to clients and to leadership English at C1 level, spoken and written Hands-on, everyday use of AI tools (Claude, ChatGPT, Gemini or similar). Not occasional experiments, but a real part of how you work Nice to have
Experience building account-management processes in a growing company Experience talking with clients about AI-assisted software delivery, and turning those conversations into new business
Must have: CRM, Negotiation skills, Customer relationship management, IT sector, AI, Claude, ChatGPT, Gemini